Problem escalation definition

Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of the Service Provider’s management of the non-resolution of problems.
Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of ACT of the non-resolution of problems.
Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of the Youth Work Ireland’s management of the non- resolution of problems. In serious instances of breach or a significant on-going pattern of Breach issues may be escalated to the National Board.

Examples of Problem escalation in a sentence

  • Problem escalation for situations when resolution is not forthcoming or an implemented solution is unsatisfactory.

  • Problem escalation contacts should be clearly provided by the CSP/Partner.

  • Problem escalation for situations when resolution is not forthcoming or an implemented solution is unsatisfactory.3. USAGE MEASUREMENT AND REPORTING Describe the available electronic formats (Web download, CD, etc.) for providing usage information to the Department for the proposed services.

  • Problem Resolution Problem escalation shall be handled using the Contractor’s resolution process as provided in the Technical proposal of RFP #18-038 (see Exhibit H).

  • Any amendment(s) to any bill or reso- lution to be considered shall be filed by a Member of the Committee with the Clerk not less than 48 hours in advance of the sched- uled business meeting.

  • Problem Resolution Problem escalation shall be handled using the Contractor’s resolution process as provided in the Technical proposal of RFP #xxx (see Exhibit C).

  • Problem Resolution Problem escalation shall be handled using the Contractor’s resolution process as provided in the Technical proposal of RFP # 19-087 (see Exhibit I).

  • Problem escalation matrix with name, designation and contact details.

  • Problem escalation is the increase in severity and scope of a problem caused when the initial problem or error situation is not resolved quickly and efficiently.

  • For online complaint procedure: 2.1 Providing a single point contact for Registration of complaints through Telephone/Email/Online portal.2.2 Maintain help-desk telephone number with minimum 2 lines for complaint registration and the response time should not be more than 2-3 minutes for complaint registration.2.3 Maintain an updated on-line help-desk Ticketing Tool.2.4 Problem escalation contact details, in case of service levels not adhered.2.5 Identification and resolution of chronic faults and problems.


More Definitions of Problem escalation

Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of the Supplier’s management of the non-resolution of problems.
Problem escalation the agreed procedure for alerting and notifying increasingly senior members of the Supplier’s management of the non-resolution of problems.
Problem escalation means the procedure for alerting and notifying increasingly senior members of Cygnia’s manage- ment of the non-resolution of problems as set out in Schedule B.

Related to Problem escalation

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Root Cause Analysis Report means a report addressing a problem or non-conformance, in order to get to the ‘root cause’ of the problem, which thereby assists in correcting or eliminating the cause, and prevent the problem from recurring.

  • Year 2000 Problem as used herein means any significant risk that computer hardware or software used in the receipt, transmission, processing, manipulation, storage, retrieval, retransmission or other utilization of data or in the operation of mechanical or electrical systems of any kind will not, in the case of dates or time periods occurring after December 31, 1999, function at least as effectively as in the case of dates or time periods occurring prior to January 1, 2000.

  • Escalator means a power driven, inclined, continuous stairway used for raising or lowering passengers.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Corrective Maintenance means the maintenance which is required when an item has failed or worn out, to bring it back to working order, which may also include those services necessary to partially restore, renew or strengthen an existing Department facility or system, following damage caused by use or normal wear and tear.

  • LMP means the market clearing price for energy at a given location in a Party’s RC Area, and “Locational Marginal Pricing” shall mean the processes related to the determination of the LMP.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Commissioning means the process for determining the need for and for obtaining the supply of healthcare and related services by the Trust within available resources.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Commissioning Tests means all of the procedures and tests which, in accordance with the Reasonable and Prudent Standard, and in compliance with industry guidelines, practices and standards, are:

  • Recalibration means the adjustment of all DRG weights to reflect changes in relative resource consumption.

  • Corrective Measure The contractor shall repair and deficiencies which do not meet the performance guideline.

  • Commissioning test means tests applied to the Generating Facility, after completion of the construction of the Generating Facility, in order to verify that the Generating Facility may be released for Operation.

  • Operational Acceptance Tests means the tests specified in the Technical Requirements and Agreed Project Plan to be carried out to ascertain whether the System, or a specified Sub system, is able to attain the functional and performance requirements specified in the Technical Requirements and Agreed Project Plan, in accordance with the provisions of GCC Clause 27.2 (Operational Acceptance Test).

  • Root Cause Analysis is the formal process, specified in the Policy and Procedures Manual, to be used by Supplier to diagnose problems at the lowest reasonable level so that corrective action can be taken that will eliminate, to the extent reasonably possible, repeat failures.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Start-Up Testing means the completion of applicable required factory and start-up tests as set forth in Exhibit C.

  • Nonconformance as used in this clause means a condition of any hardware, software, material, or service/workmanship in which one or more characteristics do not conform to requirements.

  • Phase I assessment as described in, and meeting the criteria of, (i) Chapter 5 of the FNMA Multifamily Guide or any successor provisions covering the same subject matter in the case of a Specially Serviced Mortgage Loan as to which the related Mortgaged Property is multifamily property or (ii) the American Society for Testing and Materials in the case of Specially Serviced Mortgage Loan as to which the related Mortgaged Property is not multifamily property.

  • Punch List Items means such items (i) as are reasonably necessary or appropriate to fully complete the construction, equipping and furnishing of the Hotel in accordance with this Contract and (ii) that, unless otherwise agreed by Buyer in its sole discretion, (a) individually and in the aggregate do not and will not prohibit, cause a delay in or otherwise adversely affect, under applicable Legal Requirements, the Franchise Agreement or otherwise, the opening of the Hotel for business to the public or the continued occupancy and operation of the Hotel as contemplated under the Brand and (b) may be corrected or completed, subject to delays caused by Force Majeure, within not more than sixty (60) days.

  • Functional behavioral assessment means an individualized assessment of the student that results in a team hypothesis about the function of a student’s behavior and, as appropriate, recommendations for a behavior intervention plan.

  • Impact Assessment has the meaning given to it in Clause 22.1.3 (Variation Procedure);