PROBLEM DIAGNOSIS definition
PROBLEM DIAGNOSIS means INFORMIX's investigation of Product Problems reported by Covered Client Developers. INFORMIX requires detailed Product Problem descriptions from Covered Client Developers. Product Problem resolution may be, but is not limited to, a description of the Covered Products functional operation, suggested alternative uses of the Covered Products, a temporary method of circumventing the Product Problem, or a recommendation of the installation of a patch. When requested to resolve a Product Problem, INFORMIX may require access to your computer system via modem and telephone lines.