Permanent Resolution definition

Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Incident. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred.

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Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Incident. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred. “Power Unavailability” consists of the number of minutes that AC power was not available at the Customer's Colocation Space to the primary outlet or redundant outlet at the same time and excludes outages caused by Scheduled Maintenance, Emergency Maintenance, unavailability arising directly or indirectly from any Customer circuits or equipment, Customer's applications or equipment, acts or omissions of Customer, or any use or User of the Service authorized by Customer, or Force Majeure Event. Outages will be counted as Power Unavailability only if Customer opens a ticket requesting an SLA investigation with NOC within ten (10) days of the alleged outage. A “Service Incident” occurs when a Customer reports to the TeraGo NOC that a Service is unavailable or is severely degraded to the point of being unusable.

Permanent Resolution means the action taken to resolve the root cause of an Incident or problem.

Examples of Permanent Resolution in a sentence

• If requested by NTT, the Client must provide remote electronic access to or any documentation in connection to a Configuration Item for the purpose of Incident Diagnosis or the implementation of a Workaround or Permanent Resolution.

• Veraz provides an automatic escalation procedure using the contacts and escalation thresholds set forth below for all open Service Requests to ensure that appropriate management personnel are aware of any problems that require increased attention to meet Service Response Time, Restore Time and Permanent Resolution targets.

• SCHEDULE A-7 COLOCATION & ENTERPRISE BARE METAL Severity Impact Response Time Availability Permanent Resolution (MTTR) Accuracy Credit Payout (Monthly) (Severity 1) 100% • Power loss • Network loss • Uplink peering 15m (Mississauga & Kelowna) 2hr 90% Based on Availability IP: - 1 day credit per hour unavailable issue • Environmental 99.9% (Vaughan & Power: Vancouver) - 1 day credit per hour unavailable, provided customer has both A&B • Remote hands request • Single customer issues: Power, Network, etc.

• Server/Storage/Network Support (Critical Incident) Priority Level: Critical Response: 15 Minutes Temporary Resolution: 2 hours Permanent Resolution 48 hours.

• SCHEDULE A-1 WIRELESS ACCESS - UNLICENSED Severity Impact Response Time Availability Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Hard Down • Core Network Failure (75+ Clients impacted) • Slow speed: > 70% impact on contract speed.

• Response Time, Restore Time, and Permanent Resolution Time for Hardware issues are subject to Customer having the appropriate spare part on site, or Customer purchasing On-Site Hardware Repair Premium Service.

• SCHEDULE A-1 WIRELESS ACCESS - UNLICENSED Severity Impact Response Time Availability Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Hard Down • Core Network Failure (75+ Clients impacted) • Slow speed: > 70 impact on contract speed.

• Latency: < 40ms Timing Credit Payout > 40 ms/24hrs 1/30th of MRC 24hr N/A N/A N/A SCHEDULE A-4 DSL Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accuracy Credit Payout (Monthly) High • Services are unavailable • Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9% Objective Duration (m) Payout Medium • Services are available but functioning improperly or at a degraded state of performance.

• Latency: < 40ms Timing Credit Payout 24hr N/A N/A N/A > 40 ms/24hrs 1/30th of MRC SCHEDULE A-5 ETHERNET OVER CABLE Severity Impact Response Time Availability Latency Resolution (MTTR) Permanent Resolution Accurac y Credit Payout (Monthly) High  Services are unavailable  Critical circuit(s) down (Severity 1) 15m 48hr N/A N/A Availability 99.9% Objective Duration (m) Payout Medium  Services are available but functioning improperly or at a degraded state of performance.

• Error Category Response Time Work-Around, Temporary Fix or Resolution Permanent Resolution Severity 1 1 Hr 2 Days 5 Days Severity 2 2 Hrs 3 Days 15 Days Severity 3 2 Hrs 5 Days Next Software Release Severity 4 2 Hrs 5 Days Next Software Release Severity 5 Enhancement Request (known minor bugs, existing features or customer requested enhancement of the software).

More Definitions of Permanent Resolution

Permanent Resolution means the action(s) to prevent the reoccurrence of a problem or any underlying causes of a Service Interruption. When the Permanent Resolution is implemented, the network is restored to the state it was in before the problem occurred. “Power Unavailability” consists of the number of minutes that AC power was not available at the Customer's Colocation Space to the primary outlet or redundant outlet at the same time and excludes outages caused by Scheduled Maintenance, Emergency Maintenance, unavailability arising directly or indirectly from any Customer circuits or equipment, Customer's applications or equipment, acts or omissions of Customer, or any use or User of the Service authorized by Customer, or Force Majeure. Outages will be counted as Power Unavailability only if Customer opens a ticket requesting an SLA investigation with NOC within ten (10) days of the alleged outage.

Permanent Resolution means a correction to an unsatisfactory condition in the form of a new or revised hardware or Software module, hardware modification kit, Software patch and/or revised operating or maintenance procedures that are acceptable to CUSTOMER. Corrections that are temporary in nature, such as hardware modification or Software patches, shall be included in the next formal version/release of PRODUCT.

Permanent Resolution means a correction to an unsatisfactory condition in the form of a new or revised hardware or software module, hardware modification kit, software patch and/or revised operating or maintenance procedures that are acceptable to Customer. Corrections that are temporary in nature, such as work- around procedures, certain types of hardware modifications or software patches, shall require (i) a final version of the correction to be included in the next formal version/ modification/ release of Product provided to Customer or (ii) written Customer acceptance of an alternative. In either (i) or (ii), Seller will provide a schedule for implementation of the final version of the correction, upgrade, or change, as applicable. On an exception basis, Customer may agree to an extension of the time frames specified in paragraph a, b or c, the Seller is bound by the newly agreed upon date.

Permanent Resolution means revisit the place of the incident, fault or failure and undertake appropriate action to allow normal operations to continue.

Permanent Resolution means that an Error Correction has been provided and the Service Request for the Error is closed.

Permanent Resolution means a correction of an unsatisfactory condition in the form of a Modification and/or revised operating or maintenance procedures that are acceptable to BCGI and AGCS.