Live Support definition

Live Support means a way for the Client to have real-time, back-and-forth communication with the Company available at http://freedom24.com/.

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Live Support. The estimate of hours for assistance during the period between live production use of the new version and project signoff and transition to Support. If on-site time is requested or required, travel is charged at $130 per hour for actual flight and/or ground transportation time between office locations. This estimate does not include any out-of-pocket travel expenses, e.g. Airfare, Meals, Lodging, Mileage, Tolls, Ground Transport, etc., which will be billed separately. SERENIC invoices monthly with payment terms subject to the MSA. Each invoice will display the Professional Service activity being billed and the number of hours spent on each activity.

Live Support. During the City’s go live with the new ERP system, Baecore Group will provide onsite support to assist the City. Baecore will provide guidance and support to Warrenville team members with issue resolution (and escalation as needed).

Examples of Live Support in a sentence

For further information, please talk to a Live Support Representative, or view details in the Contact Us section on our corporate website.
X Live Support when available / return call within 2 hrs Return call from voicemail within 2 hrs of the next business day.
Notice must be provided in any of the following events: In the event of any need to assign, novate, or change the name of either party to this Agreement; In the event of any replacement of Key Personnel; In the event that Contractor disputes a rejection of the Work by the AOC; In the event that Contractor and the State’s Project Manager cannot agree on the classification of a defect during the Post Go Live Support period.
Plan Cutover Schedule and Comunications Execute Go Live Go Live Support Describes tasks to be handled by CentralSquare and Customer personnel during the initial cutover to Go-Live, including a detailed schedule of CentralSquare personnel covering each shift with resources, process for reporting issues, how they will be handled or escalated, contact names/phone numbers onsite staff, remote and third-party vendors.
Emergency Support Requests can also be made outside of Live Support Hours for Level 1 Severity Errors only on a 24-hour basis by calling Licensor’s Emergency Support Request line, and if Licensee has purchased After Hours Support, Licensor shall respond to such request by telephone within one (1) hour; provided.
Post Go Live Support is technical assistance with the project team and issue resolution for the solution during the two week period after Go Live.
Calls received outside the Live Support Window will be answered by an answering service and returned within 24 hours of the first business day following receipt of a call by the Live Support Window; emails will be returned within 24 hours of the first business day following receipt of the email.
If Licensee purchases After Hours Support, Licensor shall acknowledge receipt of an Error Report outside of Live Support Hours in accordance with the Error Resolution Schedule set forth in Section 2(d), below.
Contractor shall submit an invoice that specifies the following: The Contract number; A unique invoice number; The Contractor's name and address; Taxpayer identification (Contractor’s federal employer identification number); Description of the Post-Go Live Support period being invoiced; The monthly charge for the Post-Go Live Support services.
Any Error Reports that are submitted outside of Live Support Hours shall be processed by Licensor during the Live Support Hours on the next business day.

More Definitions of Live Support

Live Support means that the CDN Service Desk is available live on the phone to respond to CDN Service Requests.

Live Support. During the City’s go live with the VUEWorks system, Baecore Group will provide remote support to assist the City.

Live Support. As the Cityworks software is leveraged to support daily maintenance management and asset sustainability objectives, the system end-users will undoubtedly identify additional system modifications and enhancements they would like to see implemented within the software. In addition to these new elements of the system, there may also be the need to have Woolpert provide additional ad-hoc Cityworks Administrator support until more experience and confidence is gained with the system. Since this will be the first Cityworks implementation for the County, this additional post go-live support can be very beneficial to all new users.