Level 3 Error definition
Examples of Level 3 Error in a sentence
Severity Level 3 Error that results in a common functionality experiencing an intermittent problem or a consistent failure in a less common functionality.
When a Severity Level 3 Error Report is opened, the following escalation and status procedures will be followed.
Following the resolution of a Severity Level 3 Error, within seventy-two (72) hours ▇▇▇▇▇▇▇.▇▇▇ will supply Comcast with a documented Root Cause Analysis of what caused the Error and a summary of the response / resolution process.
SpeechWorks shall be deemed to have "resolved" a Level 3 Error if [ ] that the Error has been corrected or reduced in scope to a ▇▇▇▇▇ ▇ ▇▇▇▇▇.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality Example: Generally, a cosmetic Error or an Error which does not degrade Customer’s use of the product or system.
Service Level Required Level 1 Error Level 2 Error Level 3 Error Initial Response Due 1 hour 4 hours 5 days Correction identified and a mutually agreeable correction plan will be developed within 24 hours 7 days As mutually agreed Escalation Stage 1 (Support Supervisor/Group Lead.) 12 hours 7 days N/A Stage 1 Status Report Intervals every 4 hours during standard business hours daily N/A Escalation Stage 2 (Dir.
A low or no- impact Error other than a Severity ▇▇▇▇▇ ▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇ ▇ or Severity Level 3 Error, or a request for enhancement / new functionality Example: Generally, a cosmetic Error or an Error which does not degrade Customer’s use of the product or system.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality Example: During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.
A low or no- impact Error other than a Severity Level 1, Severity Level 2 or Severity Level 3 Error, or a request for enhancement / new functionality During regular business- hours Itron will respond to Customer regarding Service Request within three (3) business days.