Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.
Level 3 Support means the purpose, resources and actions described as Level 3 in the support definitions (if any) listed on the Vendor Portal, as Vendor may update it from time to time.
Level 3 Support means support provided by the personnel or third party that is most knowledgeable about the underlying problem or question and is utilized when efforts to resolve the problem or question by Xxxxx 0 Support and Level 2 Support have failed or are bypassed due to the technical difficulty of the problem or question. Inquiries or problems for Level 3 Support generally will be reported by Level 1 Support or Level 2 Support personnel, but may be also initiated directly by Authorized Users or Supplier.
Examples of Level 3 Support in a sentence
Contractor shall (i) provide the JBE with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.
More Definitions of Level 3 Support
Level 3 Support means the ability to provide Level 1 and Level 2 Support plus the ability to provide software enhancements such as patches and Hotfixes, fixing or generating workarounds that address software bugs; troubleshoot bugs that were not diagnosed during Level 2 Support; work with Customers to resolve critical situations, and building action plans with Customers to address complex issues.
Level 3 Support means the provision of advanced system level support for analyzing and correcting defects and other problems with the Software that are unable to be resolved by properly qualified personnel providing Level 2 Support.
Level 3 Support means support that includes, to the extent possible, the resolution of Problems and the provision of Patches by Philips, all in accordance with good engineering practices and for which Philips shall initiate a resolution within a response time commensurate with the severity level described in Schedule E.
Level 3 Support means development and manufacturing support to fix program defects.
Level 3 Support means engineering level --------------- support from the programmers who maintain or develop the Licensed Software or from other technical personnel having knowledge and expertise concerning the Licensed Software, including the following: . using reasonable efforts to create revisions and changes to the operation of the Licensed Software; . analyzing and using reasonable efforts to provide solutions to reproducible program errors for which there are not existing known workarounds or patches and which have not been addressed by Level 2 support within 10 business days of the initial request by a customer; . using reasonable efforts to create significant service patches to the Licensed Software that are currently unknown; . using reasonable efforts to identify defective source code and using reasonable efforts to provide corrections, workarounds and/or object code patches to correct substantial program errors, if applicable.
Level 3 Support means fixing or generating workarounds for Product bugs and troubleshooting bugs that were diagnosed but not resolved during Customer's Level 1 or Level 2 support.
Level 3 Support means assistance or troubleshooting in cases which are deemed too difficult or involved to be handled by Level 2 Support and include cases involving the reproduction of high severity/difficulty issues, those of which require verification of problem reproduction developed by Level 2 Support staff, and those which involve undocumented features or functionality.