Level 3 Support definition

Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

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Level 3 Support means the purpose, resources and actions described as Level 3 in the support definitions (if any) listed on the Vendor Portal, as Vendor may update it from time to time.

Level 3 Support means the ability to provide Level 1 and Level 2 Support plus the ability to provide software enhancements such as patches and Hotfixes, fixing or generating workarounds that address software bugs; troubleshoot bugs that were not diagnosed during Level 2 Support; work with Customers to resolve critical situations, and building action plans with Customers to address complex issues.

Examples of Level 3 Support in a sentence

• Contractor shall (i) provide the JBE with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• Contractor shall (i) provide the JBE with ▇▇▇▇▇ ▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇ ▇ Support and Level 3 Support, and (ii) deliver to the JBE Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• The Level 3 Support team may include developers, Quality Assurance analysts, and/or implementation analysts with additional access permissions to review code or provide additional technical insight into expected versus actual behavior of the Content Direct System.

• Contractor shall (i) provide the Court with Level 1 Support, Level 2 Support and Level 3 Support, and (ii) deliver to the Court Project Manager a monthly report summarizing Technical Support Incidents opened, continuing, or closed during the preceding calendar month.

• An example of Level 3 Support is generating a specific financial report investigating particular HCC’s or medical conditions by a particular medical group.

More Definitions of Level 3 Support

Level 3 Support means support provided by the personnel or third party that is most knowledgeable about the underlying problem or question and is utilized when efforts to resolve the problem or question by ▇▇▇▇▇ ▇ Support and Level 2 Support have failed or are bypassed due to the technical difficulty of the problem or question. Inquiries or problems for Level 3 Support generally will be reported by Level 1 Support or Level 2 Support personnel, but may be also initiated directly by Authorized Users or Supplier.

Level 3 Support means support that includes, to the extent possible, the resolution of Problems and the provision of Patches by Philips, all in accordance with good engineering practices and for which Philips shall initiate a resolution within a response time commensurate with the severity level described in Schedule E.

Level 3 Support means the provision of advanced system level support for analyzing and correcting defects and other problems with the Software that are unable to be resolved by properly qualified personnel providing Level 2 Support.

Level 3 Support means development and manufacturing support to fix program defects.

Level 3 Support means the provision of advanced system level support for analyzing and correcting defects and other problems with the Bonitasoft Software that are unable to be resolved by properly qualified personnel providing Level 2 Support, and the provision of updates. Bonitasoft will provide a clear escalation path that Customer may use in the case of blocking problems experienced by Customer’s end users. Said escalation path shall include three hierarchical levels of contact allowing Customer’s employees to call into their respective counterparts at Bonitasoft: · Tech Support Manager · Support Director · V P Services

Level 3 Support means technical support provided directly by Workato to Company by Workato engineers after Company is unable to resolve an Issue with respect to the Workato Embedded Edition by providing Level 1 and Level 2 Support. Workato support personnel shall reproduce the Issue, characterize and analyze it, debug it and use commercially reasonable efforts to resolve it.

Level 3 Support means engineering level support from --------------- the programmers who maintain or develop the Licensed Software or from other technical personnel having knowledge and expertise concerning the Licensed Software, including the following: . using reasonable efforts to create revisions and changes to the operation of the Licensed Software; . analyzing and using reasonable efforts to provide solutions to reproducible program errors for which there are not existing known workarounds or patches and which have not been addressed by Level 2 support within 10 business days of the initial request by a customer; . using reasonable efforts to create significant service patches to the Licensed Software that are currently unknown; o using reasonable efforts to identify defective source code and using reasonable efforts to provide corrections, workarounds and/or object code patches to correct substantial program errors, if applicable.