All complaints must firstly go through our IDR procedure and if unresolved the complaint can be referred to the Pensions Ombudsman at ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.
Rules of Procedure means the rules of procedure adopted by the Fund Council for the management of its own business, as originally adopted on July 16, 2010 and amended from time to time.
Dispute Resolution Procedure means the procedure for resolution of Disputes set forth in Article 26;
Dispute Resolution Procedures means the procedures outlined in Annexure A of the MSA Determination.
Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;
Dispute Resolution Process means the process described in clause 9