Etellect definition
Examples of Etellect in a sentence
On this basis Etellect aims for the server to have an average peak loading of no more than 85%.
Etellect is not responsible for the content of traffic sent or received using this platform nor for any applications software or telecommunications hardware used by the Customer to access the service unless agreed in writing.
Should the Etellect Representative be unable to resolve the problem or provide an action plan suitable to the Customer, the Fault Call will be escalated to Etellect’s Operations Team and Etellect’s Account Manager will also be informed.
A license to use this software on a single workstation to connect only to the server hosted by Etellect will be provided as part of the service.
If the Customer Components include access to Etellect’s extranet service, Etellect will enable the Customer to view the reports via Etellect’s extranet service.
The Etellect Representative may amend any Fault priority by agreement with the Customer.
Stage 4 If unresolved following Stage 3, then Etellect Technical Services Director will take responsibility for the call and involve all necessary senior and management resources, both internally and externally, to ensure an acceptable resolution for the Customer.
Etellect will configure the server such that it can access the Etellect Core Network (or the Internet if the Internet Transit product has been purchased) using the TCP/IP protocol.
Etellect target Time to Restore for the server is 5 hours or less for 98% of qualifying Faults.
Etellect do not provide any backup of data or applications stored on the server as part of this service.