E rror definition
E rror means any reproducible failure of the Software to operate in all material respects in accordance with the specifications of Section II of the SLA and, to the extent consistent with and not limiting of the specifications of Section II of the SLA; including any problem, failure or error that does not include any customer action or failure to take a required action; any other software, hardware, facilities ; or equipment that the Service Provider has not supplied or approved for use by the Customer (other than third party equipment within our direct control);