Critical Service Error definition

Critical Service Error has the meaning set forth in Section 3.4(a). “Exceptions” has the meaning set forth in Section 2.2.

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Critical Service Error has the meaning set forth in Section 6.4(a) (chart). “Customer” has the meaning set forth in the preamble.

Critical Service Error has the meaning set forth in Section 6.4(a) (chart). ”Customer” has the meaning set forth in the preamble. ”Customer Data” means any and all information, data, materials, works, expressions, or other content, including any that are (a) uploaded, submitted, posted, transferred, transmitted, or otherwise provided or made available by or on behalf of Customer or any Authorized User for Processing by or through the Hosted Services, or (b) collected, downloaded, or otherwise received by Provider or the Hosted Services for Customer or any Authorized User pursuant to this Agreement or any Service Order or at the written request or instruction of Customer or such Authorized User. All output, copies, reproductions, improvements, modifications, adaptations, translations, and other derivative works of, based on, derived from, or otherwise using any Customer Data are themselves also Customer Data. For the avoidance of doubt, Customer Data includes all User Data and Personal Information[ but does not include any Provider Materials].

Examples of Critical Service Error in a sentence

• With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Supplier will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Supplier support personnel, including, as applicable, the Supplier Service Manager and Supplier’s management or engineering personnel, as appropriate.

• Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; or • Declared a Critical Support Request by the University and confirmed by Supplier; High Service Error • Primary component failure that materially impairs its performance; or • Data entry or access is materially impaired on a limited basis.

• With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Provider shall escalate that Support Request within 60 minutes of the receipt of such Support Request by the appropriate Provider support personnel, including, as applicable, the Provider Service Manager and Provider’s management or engineering personnel, as appropriate, each of whom shall be Key Personnel.

• Provider shall respond to and Resolve all Service Errors within the following times based on the severity of the Service Error: Critical Service Error 10 minutes 1 hour 95% of the Fees for the month in which the initial Service Level Failure begins and 100% of such monthly Fees for each additional hour or portion thereof that the corresponding Service Error is not responded to within the required response time.

• Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; • Material financial impact; • Declared a Critical Support Request by the Customer; or • Widespread access interruptions.

• Contractor will respond to and Resolve all Service Errors within the following times based on the severity of the Service Error: Critical Service Error One (1) hour Three (3) hours Five percent (5%) of the Fees for the month in which the initial Service Level Failure begins and five percent (5%) of such monthly Fees for each additional hour or portion thereof that the corresponding Service Error is not responded to within the required response time.

• Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; • Material financial impact; • Declared a Critical Support Request by the Customer; or • Widespread access interruptions.

• Critical Service Error Issue affecting entire system or single critical production function; System down or operating in materially degraded state; Data integrity at risk; Declared a Critical Support Request by the State; or Widespread access interruptions.

• Critical Service Error  Issue affecting entire system or single critical production function;  System down or operating in materially degraded state;  Data integrity at risk; or  Declared a Critical Support Request by the University and confirmed by Supplier; High Service Error  Primary component failure that materially impairs its performance; or  Data entry or access is materially impaired on a limited basis.

• Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; or • Declared a Critical Support Request by the Organization and confirmed by Supplier; High Service Error • Primary component failure that materially impairs its performance; or • Data entry or access is materially impaired on a limited basis.

More Definitions of Critical Service Error

Critical Service Error has the meaning set forth in Section 3.5.