Contact Record definition
Examples of Contact Record in a sentence
ODM or its designated entity shall provide Consumer Contact Record (CCR) to the MCOP on no less than a weekly basis.
Consumer Contact Record (CCR): ODM or their designated entity shall provide CCRs to MCPs on no less than a weekly basis.
Client Contact Record – The record containing demographic health-related information provided by an eligible individual, member, or the Ohio Department of Medicaid (ODM) that is used by the Ohio Medicaid consumer hotline to process membership transactions.
When the MCO learns of a currently hospitalized member’s intent to disenroll through the Consumer Contact Record or the HIPAA 834, the disenrolling MCO must notify the hospital/inpatient facility and treating providers as well as the enrolling MCO, if applicable, of the change in enrollment.
The MCO may confirm any information provided on the Consumer Contact Record, or data provided by ODM, at the time the pending member contacts the MCO.
The MCO may confirm any information provided on the Client Contact Record, or data provided by ODM, at the time the pending member contacts the MCO.
Upon receipt of the Consumer Contact Record or the HIPAA 834, the MCO may contact a pending member to confirm information provided on the Consumer Contact Record, data provided by ODM, or the HIPAA 834, assist with care coordination and transition of care, and inquire if the pending member has any membership questions.
Upon receipt of the Client Contact Record or the HIPAA 834, the MCO may contact a pending member to confirm information provided on the Client Contact Record, data provided by ODM, or the HIPAA 834, assist with care coordination and transition of care, and inquire if the pending member has any membership questions.
Consumer Contact Record – The record containing demographic health-related information provided by an eligible individual, member, or the Ohio Department of Medicaid (ODM) that is used by the Ohio Medicaid consumer hotline to process membership transactions.
MCOPs that mail ODM prior-approved provider directory notices to new members in lieu of mailing printed directories must automatically send printed provider directories to members that voluntarily enroll and request printed provider directories, as reflected on the Consumer Contact Record (CCR).