Confirmed Error definition

Confirmed Error. A Defect that has been reproduced by Micro Focus. • Corrections: Fixes, workarounds, support releases, service packs, component replacements, patches and/or documentation changes to the Maintained Software and/or Avoidance Procedures for Confirmed Errors as Micro Focus deems appropriate.
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Confirmed Error means a deviation between the Software(s) and the Documentation furnished for it by Micro Focus, which is demonstrable, and accompanied by the minimum length of code which recreates the deviation, on the Reference Environment(s) and reported by VAR to Micro Focus in sufficient detail for Micro Focus to reproduce the Reported Error on the Reference Environment(s) on Micro Focus premises and Micro Focus has reproduced the Reported Error.
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Examples of Confirmed Error in a sentence

  • If the Reported Error is confirmed, the Reported Error shall become a Confirmed Error and Micro Focus will use reasonable efforts to provide a Correction.

  • If Micro Focus develops, or has previously developed, a Correction for a Confirmed Error and includes, or has included, that Correction within an Update, Micro Focus may, at its option, provide Licensee with only the Update instead of providing the specific Correction.

  • MobileIron shall be responsible for a Confirmed Error in the applicable SaaS Product or Software, however, MobileIron shall not be responsible for any errors in any SaaS Product or Software that cannot be reproduced by MobileIron, or for software, firmware, hardware not supplied by MobileIron, or for information or memory data contained in, stored on or integrated with any SaaS Product, Software or MobileIron Hardware returned to MobileIron in connection with this SLA.

  • Provider will be responsible for a Confirmed Error in the applicable Product, however, Provider will not be responsible for providing Support Services for software, firmware, hardware not supplied by Provider.

  • Emergency Service Requests (ESR) may not be requested by VAR for any situation other than a Confirmed Error.

  • Provider may close the trouble ticket without further responsibility if Customer does not provide requested information related to the Confirmed Error to Provider within thirty days of receiving a patch or workaround, or if Customer fails to respond to a request for additional information or confirm that trouble ticket is resolved.

  • The target for delivery of a software fix for a Confirmed Error if the agreed resolution determines a fix is required.

  • Micro Focus will respond to Errors in accordance with the chart set out below: Time required for VAR to receive an initial response from Micro Focus SupportLine after reporting an Error to Micro Focus Time required for VAR to receive a response plan for resolution of a Confirmed Error.

  • If such remote support is unavailable, in ALLIANCE’s opinion, to satisfactorily resolve the Confirmed Error, ALLIANCE may require Customer to provide data files on removable media via overnight courier (or other method that provides end-to-end tracking) or other mutually agreed upon electronic medium.

  • If such remote support is unavailable, in Ethosoft' opinion, to satisfactorily resolve the Confirmed Error, Ethosoft may require Customer to provide data files on removable media via overnight courier (or other shipping method that provides end-to-end tracking) or other mutually agreed upon electronic medium at Customer’s expense.