Complex Service Requests definition
Complex Service Requests means a request that involves specialised design activities to be undertaken to fulfil the request. › Customer means the party with whom URL Networks has entered into an agreement to supply Services. › Customer Equipment means any hardware, software, equipment, systems and cabling provided by the Customer. › Customer Site means sites from which the Customer connects to the Services. › Dark Fibre Services has the meaning set out in the Dark Fibre Service Schedule which is made available by URL Networks to the Customer. › Data Services includes: ● ▇▇▇▇▇▇▇▇ (▇▇▇▇▇-▇▇-▇▇▇▇▇, ▇▇▇▇▇-▇▇-▇▇▇▇▇▇▇▇▇▇ and Multipoint) and URL Networks Cloud Connect as defined in the Ethernet Service Schedule, ● IP Transit and URL Networks Internet Express as defined in the IP Transit Service Schedule; and ● IP WAN as defined in the IP WAN Service Schedule, which are made available by URL Networks to the Customer. › DDoS Protection Service means the service provided by URL Networks to protect the Customer from Distributed Denial of Service (DDoS) attack using traffic scrubbing, filtering, black holing or other actions. › Enhanced Third Party Access means the level of service which applies where Data Services are provided in part by a Third Party service which is provided on the basis of high performance and assurance levels to deliver. › IaaS Services which includes Compute, Storage, Backup, Firewall, Archive, Disaster Recovery and software as defined in the IaaS Service Schedule which is made available by URL Networks to the Customer. › Excluded Event means: ● a breach of the relevant Service Order by the Customer; ● a Force Majeure Event; ● any act or omissions of a third party which affects the provisions of the Services, including a failure to provide goods and services or access to premises; ● a negligent, fraudulent or wilful act or omission of the Customer or its personnel; or ● a failure of any of the Customer’s Equipment. › Force Majeure Event means any event that is beyond the reasonable control of a party and which prevents a party from performing, or delays the performance of, any of its obligations under the relevant Service Order including (without limitation): ● forces of nature, any act of God, fire, storm or explosion; ● any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether in fact or in law), power shortage, epidemic, quarantine, radiation or radioactive c...
Complex Service Requests means a request that involves specialised designactivities to be undertaken to fulfil the request. › Customer means the party with whom Vocus has entered into an agreement to supply Services. › Customer Equipment means any hardware, software, equipment, systems and cabling provided by the Customer. › Customer Site means sites from which the Customer connects to theServices. › Dark Fibre Services has the meaning set out in the Dark Fibre Service Schedule which is made available by Vocus to the Customer. › Data Services includes: • Ethernet (Point-to-Point, Point-to-Multipoint and Multipoint) and Vocus Cloud Connect as defined in the Ethernet Service Schedule, • IP Transit and Vocus Internet Express as defined in the IP Transit Service Schedule; and • IP WAN as defined in the IP WAN ServiceSchedule, which are made available by Vocus to the Customer. › DDoS Protection Service means the service provided by Vocus to protect the Customer from Distributed Denial of Service (DDoS) attack using traffic scrubbing, filtering, black holing or other actions. › Enhanced Third Party Access means the level of service which applies where Data Services are provided in part by a Third Party service which is provided on the basis of high performance and assurance levels to deliver. › Excluded Event means: • a breach of the relevant Service Order by the Customer; • a Force Majeure Event; • any act or omissions of a third party which affects the provisions of the Services, including a failure to provide goods and services or access topremises; • a negligent, fraudulent or wilful act or omission of the Customer or its personnel;or • a failure of any of the Customer’s Equipment. › Force Majeure Event means any event that is beyond the reasonable control of aparty and which prevents a party from performing, or delays the performance of, any of its obligations under the relevant Service Order including (without limitation): • forces of nature, any act of God, fire, storm or explosion; • any strike, lockout, industrial action, war, sabotage, riot, act of terrorism, any denial of service attack, insurrection, civil commotion, national emergency (whether infact or in law), power shortage, epidemic, quarantine, radiation or radioactive contamination; • any action or inaction by any organ of government or government agency; • a change in any law including any new law; or • a breakdown of plant, machinery or equipment, telecommunications failure or shortages of labour, transportation, fu...
Complex Service Requests means a request that involves specialised design activities to be undertaken in order to fulfill the request.
Examples of Complex Service Requests in a sentence
Charges for Complex Service Requests are based on price on application (POA).
Complex Service Requests should be raised with the Account Manager.
Remote Complex Service Requests must be completed in less than 40 hours.
ARemoteComplexService Requestrequires an approvedRFC.AllRemote Complex Service Requests are to be billed T&M rates.