Bizzabo Service definition
Examples of Bizzabo Service in a sentence
Once a support ticket is initiated with ▇▇▇▇▇▇▇’s technical support team, Bizzabo will reasonably determine the severity level, in accordance with its impact on a Bizzabo Service, as set forth in the following table: Severity Level Impact S1 Critical (System / Bizzabo Service Down) Critical production issue that halts customer’s business operations and work cannot continue.
Support is provided whereby customer has a product usage question or identifies a reproducible problem or issue related to a Bizzabo Service that requires assistance to resolve.
Examples: ● A Bizzabo Service is down or entirely unavailable ● Event website is down for all End Users ● Registrations fail to process for all registrants ● All attendees cannot join virtual sessions ● All speakers cannot join virtual sessions S2 Major (Partial Outage / No Workaround) A component of a Bizzabo Service is impacted and the system is functioning in a degraded capacity, causing significant impact to your business operations and no reasonable workaround exists.