Application Compatibility definition
Examples of Application Compatibility in a sentence
The following are out of scope of the Support Services: (a) any support or maintenance services in connection with the Licensed Software which is supported and maintained under the ▇▇▇▇ or Customer applications which are packaged as part of the Application Compatibility Packages; (b) providing Support Services in excess of the purchased Consulting Days.
Customer hereby assigns and agrees to assign to Cloudhouse all right, title and interest in and to any and all derivative works of the Application Compatibility Packages and other materials created or generated in connection with its performance of its obligations under this Agreement.
Customer is responsible for: (a) maintaining procedures external to the Application Compatibility Package for reconstruction of lost or altered files, data, or programs to the extent it deems necessary, and for actually reconstructing any lost or altered files, data, or programs.
For software provided by Customer, Customer authorizes Cloudhouse (or otherwise obtains the rights for Cloudhouse) to copy, install and modify, if necessary and as required by this Agreement, all software to be used and/or contained in connection with the Application Compatibility Packages or Support Services.
Cloudhouse has no responsibility for the licensing of the applications packaged as part of the Application Compatibility Packages.
Cloudhouse will not be responsible for any lost or altered files, data or programs; (b) all user accounts and end-user computing environments; and (c) the determination of the number of Cloudhouse end-user licenses required to support the Application Compatibility Package.
Cloudhouse will have no obligations or responsibilities of any kind hereunder with respect to problems caused in the use or functioning of the Application Compatibility Package by any hardware or software product (including but not limited to operating systems, networks, and third party software) other than the Application Compatibility Package.
If Cloudhouse is not permitted or is unable to access the Application Compatibility Package, it may result in slower resolution times or inhibit Cloudhouse’s ability to resolve a Problem and Customer will incur additional costs if Cloudhouse should have to resolve the Problem onsite at Customer’s facilities.
The Support Services shall comprise Cloudhouse using commercially reasonable efforts to: (a) provide general advice and guidance in respect of the Application Compatibility Packages; and (b) troubleshoot and correct Problems reported by Customer in accordance with this SLA.
If specialist level technical support is required, then Customer’s technical support staff (i) performs Problem isolation, replication and interoperability testing, (ii) provides remote diagnostics services, and (iii) implements a resolution for a Problem that is not the result of a material error or defect in the Application Compatibility Package.