Accessing Services definition
Accessing Services. Staff that need network assistance must reach out to the Consolidated Help Desk using any of the following self- service options: • Call the Consolidated Help Desk at ▇▇▇-▇▇▇-▇▇▇▇ or ▇▇▇-▇▇▇-▇▇▇▇ if you’re in the Austin area. The help desk is available 7 a.m. to 7 p.m. Central Time, Monday through Friday. • Email the Consolidated Help Desk at ▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.
Accessing Services. Requests must have an executive sponsor and be coordinated and approved as required by receiving area leadership. After acquiring the necessary approvals, requests for functional analysis services may be made by submitting a completed Project Request Form to the Transformation & Innovation inbox. The Project Request form is available on the OTI SharePoint site. ▇▇▇ will acknowledge the request within two business days. Requested support will be accepted, rejected, or placed on hold status within 30 days of intake based on resource availability, request requirements, and scoring on OTI’s project prioritization matrix. The matrix prioritizes projects based on criteria, including alignment with the annual business plan, executive or legislative mandate, impact on HHS clients, impact on HHS team members, and potential impact to operations, among others. OTI will notify the requestor once status has been determined and provide detail on next steps for accepted requests. For requests that are rejected or placed on hold, OTI will provide supporting information regarding the reason for that decision. Service Delivery: Service delivery will be based on the agreed upon project scope and timeline established during initial project scoping and planning meetings and defined in the project charter. The scope of FTE commitment and project deliverables will also be defined and agreed upon during initial project planning meetings and reflected in the project charter. Service Limitations: Services are subject to limitations and qualifications, including resource availability and request requirements. OTI will make the final determination regarding service provision. Limitations on data and information sharing due to legal or other constraints must be identified by the requestor during initial project planning meetings to ensure project scope, objectives, and delivery timelines are accurately defined in the project charter. Related Policy or Statute: None. Receiving Area Responsibilities: HHSC program and division staff should comply with all requests for information, data, and project support. This includes, but is not limited to: • provide required FTE support as defined and agreed upon in project documentation; FTE(s) should be familiar with functions being analyzed for transfer (i.e. SME) to participate on the project team; • providing all background and supporting documentation including relevant program data, statutes, rules, policies, procedures, handbooks, and other ...
Accessing Services. All application development requests must go through the IT Governance Intake process before entering the RFP stage. See the IT Governance page on the HHS Connection for more information. Service Delivery: The service provider will consult with and guide the customer toward the appropriate solution to address their business need. Service Limitations: Services vary greatly in terms of scope, delivery and support depending on the customer’s need. The appropriate solution provider or services analyst will consult the Statement of Work submitted with the intake document to help determine constraints and limitations as part of the Product Concept Document response to the request. Related Policy or Statute: Link to the HHS Connection on the IT Governance page listing all policies requiring the use of the governance process. Receiving Area Responsibilities: Program staff are responsible for: • providing accurate business information as required for the IT Governance intake process; • timely participation in planning and development activities; • making key staff and subject matter experts available for project related meetings; • providing necessary information in accordance with timelines set in the approved project plan or by the project manager; and • providing timely feedback on project related documents in accordance with timelines set in the approved project plan or by the project manager. Information regarding solutions under review or details about an existing system being replaced will be beneficial information to include within the intake document supplied to governance. Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision (y/n): Yes. IT is required to provide this service based on the terms described within this document. Required Use (y/n): Yes. HHSC programs and divisions are required to use this service, as needed, through IT based on the terms described within this document.
Examples of Accessing Services in a sentence
Accessing Services from locations outside the United States is at your own risk.
Accessing Services Via The Internet The Credit Union makes certain Services available via the internet.
North Carolina Families Accessing Services through Technology (NC FAST): The Department’s integrated case management system that provides eligibility and enrollment for Medicaid, NC Health Choice, Food and Nutrition Services, Work First, Child Care, Special Assistance, Crisis Intervention Program, Low-Income Energy Assistance Program, and Refugee Assistance, and provides services for Child Welfare and Aging and Adult Services.
This service is delivered upon request based on the terms outlined in the Accessing Services section.
Use the North Carolina Families Accessing Services Through Technology (NC FAST) portal to submit an applicant’s presumptive and regular Medicaid applications electronically unless the applicant requests a paper application form for the regular Medicaid application.
More Definitions of Accessing Services
Accessing Services. All HHS system printing service requests are required to be submitted to the HHS consolidated print shop for review except for those outsourced projects or initiatives that have a printing component but for which printing is not the primary function. To request a print or reprint of an existing print job, click on the HHS Printing Services Reproduction Work Request (Form D-8) available online.
Accessing Services. Request service through the IT Desktop Phones page on the HHS Connection. Service Delivery: Not Applicable. Service Limitations: Not Applicable. Related Policy or Statute: Not Applicable. Receiving Area Responsibilities: Program is responsible for following process and requirements described on the IT Desktop Phones page on the HHS Connection, including ensuring the service charges are billed to correct department. Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision (y/n): Yes. IT is required to provide this service based on the terms described within this document. Required Use (y/n): Yes. HHSC programs and divisions are required to use this service, as needed, through IT based on the terms described within this document.
Accessing Services. The Records Management Helpdesk can be reached via email at ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇ or via phone at ▇▇▇-▇▇▇-▇▇▇▇. The Records Management Officer can be reached at ▇▇▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. Service Limitations: Ad hoc requests for changes to the records retention schedule will be grouped with other requests and submitted at the Records Management Officer’s discretion. Requests received while a previous request is still pending approval by the Texas State Library and Archives Commission will be submitted after the previous request is approved. Related Policy or Statute: Texas Government Code Ch. 441 Subchapter L HHS Records Management Policy Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision(Y/N): Yes. SSS is required to provide this service based on the terms described within this document. Required Use(Y/N): Yes. HHSC programs and divisions are required to use this service, as needed, through SSS based on the terms described within this document.
Accessing Services. All lease related requests are entered into the CAFM system. All staff with leasing and facility management responsibility have CAFM access. Various Lease reports such as the Free and Paid Lease report and Mail Code reports are sent via email to HHS facility staff. Request for leasing reports can be sent to the FPL mailbox: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. Service Delivery: Request timelines vary based on the request type. Request for a new facility may take up to one year or more to complete. Service Limitations: Not applicable. Services are not provided to SSLCs and SHs. Related Policy or Statute: TFC is the state agency with legislative authority to enter into leases on behalf of HHS agencies. FPL is responsible for entering all requests into the TFC portal and is the primary unit with direct communication with TFC. TFC grants delegated leasing authority to HHSC for lease agreements with Child Advocacy Centers and county and city governments for space to provide client services. Receiving Area Responsibilities: 1. Coordinate the internal delivery and pick-up of mail for personnel, as appropriate, and agreed upon with the HHSC facilities coordinator for each agency office location. 2. Ensure accurate mail/location codes in the Centralized Accounting and Payroll/Personnel System (▇▇▇▇▇). Service Type (Core Support, Area-Initiated, Both): Core Support and Area-Initiated Service. This service is delivered as a core support service to the HHS system and upon request based on the terms outlined for this service. Required Provision (Y/N): Yes. SSS is required to provide this service based on the terms described within this document. Required Use(Y/N): Yes. HHSC programs and divisions are required to use this service, as needed, through SSS based on the terms described within this document.
Accessing Services. For inquiries on employment records, prior state service verifications, open records requests, and the collection of new hire forms, contact: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. Requests for information from the MPF should be sent to this email address: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. A form will be sent to the requestor, and the information request will be processed. Hiring managers can locate the mandatory onboarding forms on the Managers Onboarding Checklist located in ▇▇▇▇▇. The forms will include, but are not limited to, the HR0312, I-9 form, the HHS Acceptable Use Agreement (AUA), and the Employee Retirement System (ERS) Benefits section forms. Service Delivery: Service delivery is based upon request.
Accessing Services. As collections are received, Accounting can be reached at ▇▇▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇ and ▇▇_▇▇▇▇_▇▇▇▇▇▇_▇▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. Service Delivery: Three business days. Service Limitations: Proper deposit instructions. Related Policy or Statute: Texas Prompt Payment Act and the Texas Government Code. Receiving Area Responsibilities: Please refer to Section 4 Roles & Responsibilities.
Accessing Services. During the procurement process, the program contract manager may request documents from the assigned PCS purchaser. After contract execution, the program contract manager can access contract documents through SCOR or send a request for any other documentation to the PCS file room at ▇▇▇_▇▇▇@▇▇▇▇.▇▇▇▇▇.▇▇.▇▇. Service Limitations: Not applicable. Related Policy or Statute: • Comptroller of Public Accounts’ Procurement and Contract Management Guide • HHS records management and retention policies. • PCS Business Integrity policies, processes, and procedures, including records management and retention policies. DSHS Responsibilities: For information on DSHS responsibilities for PCS, please refer to Section 4 – Roles and Responsibilities. Service Type (Core Support, DSHS-Initiated, Both): Core Support Service. This service is delivered as a core support service to the HHS system based on the terms outlined for this service. Required Provision(Y/N): Yes. PCS is required to provide this service based on the terms described within this document. Required Use