USERVERSE - SERVICE LEVEL AGREEMENTUserverse - Service Level Agreement • August 31st, 2020
Fault Reporting Telephonically Monday – Friday 09:00 -18:00 Saturday & Public Holidays 08:00 – 16:00 Sunday 08:00 – 13:00 Physical Repairs on Customer Premises Monday to Saturday, subject to Customer availability, and safe work conditions
