SUPPORT SERVICE LEVEL AGREEMENT (SUPPORT SLA) July 23, 2020Support Service Level Agreement • July 23rd, 2020 • New York
LACEWORK CUSTOMER SUPPORT SERVICE LEVEL AGREEMENTSupport Service Level Agreement • November 28th, 2022
This Lacework Customer Support Service Level Agreement (“Customer SLA”) details the Support Levels available to Lacework’s software-as-a-service customers, as identified in the applicable Order. This Customer SLA supplements the Lacework Terms of Service (or other written agreement covering the same subject matter executed by Lacework) for the Service purchased by Customer (the “Agreement”). Capitalized terms not specifically defined in this Customer SLA shall have the meaning as in the Agreement. Lacework reserves the right to update this Customer SLA from time to time, as indicated by the “Last Updated” date below.
Support Service Level AgreementSupport Service Level Agreement • July 11th, 2018
This Service Level Agreement (SLA) identifies what NetXtra customers can typically expect from us with regard to day-to-day online application and website support. It specifies the services and commitments of NetXtra and the expectations and obligations of the client. NetXtra’s standard terms and conditions for the supply of hosting services are also applicable to clients to whom NetXtra also provide infrastructure services, these can be found at www.netxtra.net/info/terms-of-business .
