SUPPORT POLICY AND SERVICE LEVEL AGREEMENTSupport Policy and Service Level Agreement • September 26th, 2020
This Snowflake Support Policy and Service Level Agreement (“Policy”) describes Snowflake’s support offering (“Snowflake Support”) in connection with Customer reported bugs, defects, or errors in the Service (“Error(s)”). Snowflake Support shall be provided in accordance with the written subscription agreement under which Snowflake provides its cloud data platform as entered into by and between you (“Customer”) and Snowflake (“Agreement”). Customer shall receive Standard Support, Premier Support or Priority Support1 as designated in the applicable Order Form (“Support Level”). This Policy may be updated by Snowflake from time to time.
