SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • September 29th, 2021
This Support and Service Level Agreement) is subject to the terms and conditions of the Kentik SaaS Services Agreement (“Agreement”) by and between Kentik and the Customer. Any capitalized terms not defined herein shall have the meanings set forth in in the Agreement.
SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • December 19th, 2022
During the Term of the Agreement, Support will be accessible in accordance with this Support and Service Level Agreement (this “SSLA”) in connection with the Services provided under the applicable subscription agreement (the “Agreement”) entered into between You and Outreach. Outreach may update this SSLA from time to time; however any update by Outreach to this SSLA will not materially degrade the features of the Support package purchased atthe time of such update. Capitalized terms not defined in this SSLA will have the meanings given to them in the Agreement.
PRODUCTION SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • July 9th, 2021
PROS Subscription Service is based on a multi-tenanted operating model that applies common, consistent management practices for all customers. This allows PROS to provide the high level of service reflected in our business agreements. This document contains PROS Production Support and Service Level Agreement (“SLA”) for its customers. Capitalized terms have the same meaning as in your PROS Master Subscription and Professional Services Agreement (the “Agreement”).
PRODUCTION SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • April 2nd, 2024
PROS Subscription Service is based on an operating model that applies common, consistent management practices for all customers. This allows PROS to provide the high level of service reflected in our business agreements. This document contains PROS Production Support and Service Level Agreement (“SLA”) for its customers, including certain product-specific SLAs set forth in Appendix A. Capitalized terms have the same meaning as in your PROS Master Subscription Agreement (the “Agreement”).
SUPPORT AND SERVICE LEVEL AGREEMENTSupport and Service Level Agreement • May 27th, 2020
This Support and Service Level Agreement is entered into on the date the order is placed, (the “Effective Date”) by and between Customer listed below (hereafter referred to as “Customer”) and Universal CDN. Universal CDN is a Limited Liability Company based at Delaware, USA, (hereafter referred to as “UCDN”). Customer and UCDN are sometimes referred to collectively in this Support and Service Level Agreement as the “Parties.”
