SERVICE LEVEL AGREEMENTSupport and Maintenance • March 10th, 2021
SUPPORT AND MAINTENANCE (SMA) TERMS & CONDITIONSSupport and Maintenance • May 23rd, 2023
These Support and Maintenance Terms and Conditions (“ SMA Terms”) are entered into by and between HYBRID Software (“HYBRID”) and the Customer (“Customer”) and are agreed upon in the Order Confirmation. These SMA Terms apply to the Support and Maintenance Services offered by HYBRID and should be read in conjunction with and are subject to HYBRID’s Terms of Sale and the applicable Software License Agreement(s).
