SERVICE LEVEL AGREEMENT UNIVERGE BLUE ENGAGEService Level Agreement Univerge Blue Engage • November 7th, 2023
This Service Level Agreement (this “SLA”) between NEC Nederland B.V. or the reseller of Services from which the applicable Service has been purchased (“Company”) and the entity purchasing any of the Services (as defined below) (“You”) governs the use of the UNIVERGE BLUE ENGAGE Contact Center Services (“Contact Center”) under the terms of the Master Service Agreement (the “MSA”) and the relevant product Schedules between Company and You and is incorporated into the MSA by reference. This SLA applies separately to each of Your Accounts and only if You receive the relevant Contact Center Services pursuant to an applicable product Schedule. Company may update, amend, modify or supplement this SLA from time to time. Capitalized terms used herein but not otherwise defined will have their respective meanings set forth in the MSA. In the event of any conflict between this SLA and the MSA, the MSA will govern.
SERVICE LEVEL AGREEMENT UNIVERGE BLUE ENGAGEService Level Agreement Univerge Blue Engage • April 19th, 2022
This Service Level Agreement (this “SLA”) between NEC Cloud Communications America, Inc. (“NEC”) and the entity purchasing any of the Services (as defined below) (“You”) governs the use of the UNIVERGE BLUE ENGAGE Contact Center Services (“Contact Center”) under the terms of the Master Service Agreement (the “MSA”) and the relevant product Schedules between NEC and You and is incorporated into the MSA by reference. This SLA applies separately to each of Your Accounts and only if You recieve the relevant Contact Center Services pursuant to an applicable product Schedule. NEC may update, amend, modify or supplement this SLA from time to time. Capitalized terms used herein but not otherwise defined will have their respective meanings set forth in the MSA. In the event of any conflict between this SLA and the MSA, the MSA will govern.
