Service Level Agreement Sample Contracts

Netshoes (Cayman) Ltd. – Exhibit I Technical Specification for the Colocation Service Exhibit Ii Colocation Service Level (Sla) Warranties Exhibit Iii Managed Security Service Exhibit Iv Service Level Agreement (Managed Security Service) (March 16th, 2017)
Netshoes (Cayman) Ltd. – Exhibit I Technical Specification for the Colocation Service Exhibit Ii Colocation Service Level (Sla) Warranties Exhibit Iii Managed Security Service Exhibit Iv Service Level Agreement (Managed Security Service) (December 15th, 2016)
Service Level Agreement (March 16th, 2015)

This SERVICE LEVEL AGREEMENT (this Agreement) is entered into by and between Universal Truckload Services, Inc., a Michigan corporation (Universal), and Data System Services, LLC, a Michigan limited liability company (DSS).

S&W Seed Company – Service Level Agreement With Imperial Valley Milling Co. (September 29th, 2014)

1 Agreement Overview 3 2 Goals & Objectives 3 3 Parties 3 4 Service Management 3 4.1 S&W responsibilities 3 4.2 The Service Provider Requirements 4 5 Service Requests 4 6 Service Expectations 4 7 Service Scope 4 8 Service Fees & Payment 5 9 Periodic Review 5 10 Observance of laws 5 11 Quality; Audit; Inspection 5 12 Insurance 5 13 Confidential Information 6 14 Notices 6 15 Governing Law: Dispute Resolution 6 16 Termination Notice 6 17 Other Provisions 6 18 Schedule 1 -- Service Scope 8 19 Schedule 2 -- Fees for 2013/2014 10 20 Schedule 3 -- Addresses of Stakeholders 11 21 Schedule 4 -- Examples of Operation of Fee Schedule 11

Puts Avaya Services Above Industry Benchmarks1 With the Added Benefit of HP's Industry Leading Cloud Capabilities. The Avaya-Hp Agreement Addresses Growing Global Demand for Comprehensive, Secure, Reliable Business Collaboration Solutions, Delivered as a Service. HP ES Will Resell the As-A-Service Offerings and in Parallel, Avaya Has the Benefit of Increased Scale Enabled by HP's Highly Flexible Deployment Models to Quickly Reach More Customers and Help Simplify and Transform Business Communications. Avaya Will Also Apply Its Market Leading Communication and Collaboration Products to Help HP I (August 26th, 2014)
Live Fit Corp. – Service Level Agreement for Creating LIVE Online Fitness Training Website (July 8th, 2014)

Idea is to create new website to offer LIVE Online and On Demand, fitness classes and personal training classes with nice and sleek design.

Q2 Holdings, Inc. – Infrastructure Availability Service Level Agreement (February 12th, 2014)

This Service Level Agreement, known as SLA, between Cyrus Networks, LLC dba CyrusOne, a Delaware corporation with its principal place of business at 4201 Southwest Freeway, Houston, Texas 77027 and Q2 Software, Inc., known as Customer, is entered into pursuant to the Master Services Agreement, known as MSA, dated 1/7/2010.

Colocation Services Service Level Agreement ("SLA") (August 8th, 2013)

This Colocation Services Service Level Attachment ("SLA" or "SLA Attachment") sets forth the applicable service levels ("Service Levels") for the Colocation Services and the HAN Internet Access Service ("Internet Connectivity Service", together with Colocation Services referred to collectively as "Services") provided to Customer within a Savvis Facility. This SLA Attachment is subject to and incorporated into the Savvis Master Service Agreement or Centurylink Agreement, including the Savvis Service Schedule - Colocation Service between the parties and any terms not defined in this SLA Attachment shall have the meaning set forth therein.

Votorantim Cimentos S.A. – Corporate Operating Procedure Service Level Agreement Service Level Agreement (April 17th, 2013)
Broadview Institute Inc. – SECOND AMENDMENT to the SERVICE LEVEL AGREEMENT (November 14th, 2012)

This Amendment ("Amendment") is made this 14th day of November, 2012, by and between Globe University, Inc. and Minnesota School of Business, Inc., Minnesota corporations (collectively "GU/MSB"), and Broadview Institute, Inc. a Minnesota corporation ("Purchaser").

Digital Development Group Corp – Service Level Agreement (August 6th, 2012)

This Service Level Agreement is dated effective as of 07.01.12 ("the Effective Date") and constitutes an acceptance of the terms and conditions by and between The Digital Development Group Corp., a Nevada corporation (hereinafter referred as CLIENT), and PowerHouse Creative, LLC, a California limited liability company (hereinafter referred as PHC).

CREDIT AGREEMENT Dated as of June 22, 2012 Among NACCO MATERIALS HANDLING GROUP, INC., as Borrower, CERTAIN SUBSIDIARIES AND AFFILIATES OF BORROWER IDENTIFIED HEREIN, as the Guarantors, BANK OF AMERICA, N.A., as Administrative Agent, CITIBANK, N.A., as Syndication Agent, FIRSTMERIT BANK, N.A. And GENERAL ELECTRIC CAPITAL CORPORATION, as Co-Documentation Agents, and THE OTHER LENDERS PARTY HERETO Arranged By: BANK OF AMERICA MERRILL LYNCH, and CITIGROUP GLOBAL MARKETS INC. As Joint Lead Arrangers and Joint Book Managers (June 26th, 2012)

This CREDIT AGREEMENT is entered into as of June 22, 2012 among NACCO MATERIALS HANDLING GROUP, INC., a Delaware corporation (the Borrower), the Guarantors (defined herein), the Lenders (defined herein) and BANK OF AMERICA, N.A., as Administrative Agent.

Net 1 UEPS Technologies, Inc. – Net1 Concludes SASSA Contract and Service Level Agreement (February 6th, 2012)

Johannesburg, South Africa, February 6, 2012 Net 1 UEPS Technologies, Inc. (Net1) (NASDAQ: UEPS, JSE: NT1) today announced that its wholly owned subsidiary, Cash Paymaster Services (CPS) has signed a contract and service level agreement with the South African Social Security Agency (SASSA) in terms of the award of the national payment tender as announced on January 17, 2012.

Net 1 UEPS Technologies, Inc. – SERVICE LEVEL AGREEMENT Entered Into by and Between: THE SOUTH AFRICAN SOCIAL SECURITY AGENCY (Represented Herein by Ms Virginia Petersen, in Her Capacity as the Chief Executive Officer, and Being Duly Authorized Thereto) (Hereinafter Referred to as the SASSA) and CASH PAYMASTER SERVICES (PTY) LTD (Represented Herein by Dr Serge Belamant, in His Capacity as the Chief Executive Officer and Being Duly Authorized Thereto) (Hereinafter Referred to as the CONTRACTOR) (Jointly Referred to as the Parties) (February 6th, 2012)

TABLE OF CONTENTS 1. DEFINITIONS 1 2. INTERPRETATIONS 4 3. DURATION 4 4. THE SERVICES 4 5. ENROLMENT 5 5.1. BULK ENROLMENT 5 5.2. ON-GOING ENROLMENT 5 5.3. THE ENROLMENT PROCESS: INFORMATION 6 5.4. ENROLMENT PROCESS: CONTRACTORS BIOMETRIC SYSTEM 7 5.5. ENROLMENT INFRASTRUCTURE 7 6. PAYMENT CARDS 8 7. PAYMENT COMPLIANCE 9 8. PAYMENT CRITERIA 9 8.1. PAYMENT AVAILABILITY 10 8.2. CASUAL ILLNESS 10 9.

Talecris Biotherapeutcs Hldg – Amendment to Agreement for Domestic and Global Relocation Services (August 19th, 2009)

This Amendment is entered into this 15th day of August, 2006 (the Effective Date) and modifies a certain Agreement for Domestic and Global Relocation Services made as of the 14th day of July, 2008 (the Agreement), by and between GMAC Global Relocation Services, LLC a Delaware limited liability company, having an address at 2021 Spring Road, Suite 300, Oak Brook, IL 60523 (GMAC GRS). and Talecris Biotherapeutics, Inc. (the Company), with an office at 79 T.W. Alexander Drive, 4101 research Commons, Research Triangle Park, NC 27709.

IXI Mobile – Operations & Infrastructure Service Level Agreement (August 7th, 2009)

Both Parties will be responsible for coordinating all restoration activity for service interruptions requiring emergency maintenance and/or downtime including incident isolation, testing and repair work for the systems, network and applications either leased or supplied by a specific Party or located within a premised occupied and controlled by that Party. Third party vendor coordination will be the sole responsibility of the Party who initiated service with that vendor.

Lingerie Fighting Championships, Inc. – Supplier Service Level Agreement (May 29th, 2009)

This Agreement outlines the Terms and Conditions under which the undersigned Targetek Co., Ltd with a business address at 11F. No. 216, Sec. 2, Nanjing E. Rd., Taipei 10489, Taiwan ("Supplier") acknowledges that it is supplying services to Welocalize, Inc., headquartered at 241 East 4th Street, Suite 207, Frederick, MD 21701, USA, and its subsidiaries and affiliated companies (collectively referred to as "Welocalize") for customers of Welocalize (each, a "Customer Company") or for Welocalize (collectively referred to as "the Services"), as a result of which in the course of supplying Services as an independent contractor of Welocalize, the Supplier may be given access to confidential information of a Customer Company or Welocalize.

Lingerie Fighting Championships, Inc. – Supplier Service Level Agreement (May 11th, 2009)

This Agreement outlines the Terms and Conditions under which the undersigned Targetek Co., Ltd with a business address at 11F. No. 216, Sec. 2, Nanjing E. Rd., Taipei 10489, Taiwan ("Supplier") acknowledges that it is supplying services to Welocalize, Inc., headquartered at 241 East 4th Street, Suite 207, Frederick, MD 21701, USA, and its subsidiaries and affiliated companies (collectively referred to as "Welocalize") for customers of Welocalize (each, a "Customer Company") or for Welocalize (collectively referred to as "the Services"), as a result of which in the course of supplying Services as an independent contractor of Welocalize, the Supplier may be given access to confidential information of a Customer Company or Welocalize.

IXI Mobile – Operations & Infrastructure Service Level Agreement (May 5th, 2009)

Both Parties will be responsible for coordinating all restoration activity for service interruptions requiring emergency maintenance and/or downtime including incident isolation, testing and repair work for the systems, network and applications either leased or supplied by a specific Party or located within a premised occupied and controlled by that Party. Third party vendor coordination will be the sole responsibility of the Party who initiated service with that vendor.

Lingerie Fighting Championships, Inc. – Supplier Service Level Agreement (April 24th, 2009)

This Agreement outlines the Terms and Conditions under which the undersigned Targetek Co., Ltd with a business address at 11F. No. 216, Sec. 2, Nanjing E. Rd., Taipei 10489, Taiwan ("Supplier") acknowledges that it is supplying services to Welocalize, Inc., headquartered at 241 East 4th Street, Suite 207, Frederick, MD 21701, USA, and its subsidiaries and affiliated companies (collectively referred to as "Welocalize") for customers of Welocalize (each, a "Customer Company") or for Welocalize (collectively referred to as "the Services"), as a result of which in the course of supplying Services as an independent contractor of Welocalize, the Supplier may be given access to confidential information of a Customer Company or Welocalize.

First Amendment to Lease Agreement (Building 90) and Service Level Agreement (October 1st, 2008)

THIS FIRST AMENDMENT TO LEASE AGREEMENT (BUILDING 90) AND SERVICE LEVEL AGREEMENT (this Amendment) is entered into this 10th day of January, 2007 by and between AVAGO TECHNOLOGIES U.S. INC., a Delaware corporation (Avago), and LUMILEDS LIGHTING B.V., a Netherlands corporation (Lumileds).

Broadview Institute Inc. – Service Level Agreement (June 30th, 2008)

This Service Level Agreement (this Agreement) is made this 30th day of June 2008, by and between Globe University, Inc. and Minnesota School of Business, Inc., Minnesota corporations (collectively GU/MSB), and Broadview Institute, Inc., a Minnesota corporation (Purchaser).

Mopals.Com, Inc. – Fully Participating Service Level Agreement (April 15th, 2008)
Accuro Healthcare Solutions – Services Agreement Between Tenet Healthsystem Medical, Inc. And Innovative Managed Care Systems, Inc. Dated July 24, 2000 (March 6th, 2008)

This Services Agreement (the Agreement), is made and entered into on July 24, 2000 (Effective Date), by and between Tenet HealthSystem Medical, Inc., for itself and its affiliates, a corporation having its principal place of business at 13737 Noel Road Suite 100, Dallas Texas 75240 (Tenet) and Innovative Managed Care Systems, Inc., a corporation having its principal place of business at 14135 Midway Road, Suite 250, Dallas, Texas 75244 (the IMaCS).

IXI Mobile – Operations & Infrastructure Service Level Agreement (July 30th, 2007)

Both Parties will be responsible for coordinating all restoration activity for service interruptions requiring emergency maintenance and/or downtime including incident isolation, testing and repair work for the systems, network and applications either leased or supplied by a specific Party or located within a premised occupied and controlled by that Party. Third party vendor coordination will be the sole responsibility of the Party who initiated service with that vendor.

Maintenance, Data and Operations Service Level Agreement (July 13th, 2007)

MAINTENANCE, DATA AND OPERATIONS SERVICE LEVEL AGREEMENT (Agreement) entered into as of the 3rd day of October, 2002 by and between ITA Software, Inc. (ITA) and Galileo International, L.L.C. (Galileo).

Maintenance, Data and Operations Service Level Agreement (June 14th, 2007)

MAINTENANCE, DATA AND OPERATIONS SERVICE LEVEL AGREEMENT (Agreement) entered into as of the 3rd day of October, 2002 by and between ITA Software, Inc. (ITA) and Galileo International, L.L.C. (Galileo).

Rex Energy Corporation – Service Level Agreement Level Three Application Support for Support Services in 2007 Version 1.0 (June 11th, 2007)

The purpose of this Support Service Level Agreement (SLA) is to formalize an arrangement with Shaner Hotel Group Limited Partnership (Shaner) and REX Energy Operating Corp. (Rex Energy) to deliver specific support services, at specific levels of support, and at an agreed-upon cost. This document is intended to provide details of the provision of IT consultative and support services to REX Energy. This SLA will evolve over time, with additional knowledge of the client requirements, as well as the introduction of new applications and services into the support portfolio provided by REX Energy and documented as part of this agreement.

Net 1 UEPS Technologies, Inc. – Service Level Agreement Between the Limpopo Provincial Government in Its Department of Health and Social Development (May 9th, 2006)

Represented by MR. MOFFAT MOGANE in his capacity as Acting Head of DEPARTMENT of Health and Social Development (Hereinafter referred to as the DEPARTMENT) and duly authorised by the Director-General of the Limpopo Provincial Government

Trs Application Services Agreement (October 14th, 2005)

1. The International Petroleum Exchange of London Limited, a company incorporated in England and Wales whose registered office is at International House, 1 St Katharines Way, London E1W 1UY (IPE) 2. LIFFE Services Company Limited, a company incorporated in England and Wales whose registered office is at Cannon Bridge House, 1 Cousin Lane, London EC4R 3XX (Provider)

Trs Application Services Agreement (June 6th, 2005)

1. The International Petroleum Exchange of London Limited, a company incorporated in England and Wales whose registered office is at International House, 1 St Katharines Way, London E1W 1UY (IPE) 2. LIFFE Services Company Limited, a company incorporated in England and Wales whose registered office is at Cannon Bridge House, 1 Cousin Lane, London EC4R 3XX (Provider)

Itc Holdings – Service Level Agreement Construction and Maintenance/Engineering/System Operations (May 10th, 2005)

This Service Level Agreement (the Agreement) is made and entered into this 28th day of February, 2003, by and between The Detroit Edison Company, a Michigan corporation (Detroit Edison) and International Transmission Company, LLC, a Michigan limited liability company (ITC). Detroit Edison and ITC are each referred to herein as a Party and collectively as, the Parties.

Iowa Telecommunications Services, Inc. – netINS Internet Access Service Level Agreement (November 12th, 2004)

netINS Inc. is committed to supporting Customers by providing a high quality reliable network for Internet access. In support of mission critical application, netINS provides this guarantee of the availability and packet delivery of its Internet network. The terms and conditions contained in this document provide the Customer a framework for credit based on the guarantees herein.

Iowa Telecommunications Services, Inc. – netINS Internet Access Service Level Agreement (November 12th, 2004)

netINS Inc. is committed to supporting Customers by providing a high quality reliable network for Internet access. In support of mission critical application, netINS provides this guarantee of the availability and packet delivery of its Internet network. The terms and conditions contained in this document provide the Customer a framework for credit based on the guarantees herein.

Net 1 UEPS Technologies, Inc. – Service Level Agreement Between the Department of Social Welfare and Population Development Kwazulu-Natal and Cash Paymaster Services Kwazulu-Natal (Pty) Ltd (February 3rd, 2004)

The KwaZulu-Natal Department of Social Welfare and Population Development entered into a contract for the payment of grants with Cash Paymaster Services (Pty) Ltd on 6 September 1999. In an effort to set minimum standards, and address concerns of service delivery in terms of this contract, a Service Level Agreement has been signed. Embodied in the Service Level Agreement are the principles of good governance and co-responsibility, to ensure that customers of this Department are treated with dignity and respect. With the acceptance, of the Service Level Agreement, all parties commit themselves to the implementation of both the content and spirit of this agreement.