Master Service Level Agreement Sample Contracts

CyFlare Master Service Level Agreement
Master Service Level Agreement • October 28th, 2022 • New York

This CyFlare Master Services Agreement (the “MSA”) is a legal agreement entered into by and between CyFlare LLC (“CyFlare”) and the Customer identified on an SOW (“Customer”). It governs any statements of work, order forms, quotes, or other ordering documents executed by Customer (“SOW”) and Solution Terms (“Solution Terms”) that reference this MSA or purchases of a CyFlare subscription. This MSA is effective on the date Customer executes the SOW or submits a matching purchase order to CyFlare, as applicable (the “Effective Date”). This MSA permits the Customer to purchase subscriptions to the Services, as defined below, identified in the SOW and sets forth the terms and conditions under which those Services will be delivered. The MSA consists of the terms and conditions set forth below, any attachments or exhibits identified herein, and any SOWs that reference this Agreement.

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MASTER SERVICE LEVEL AGREEMENT (MSLA)
Master Service Level Agreement • August 22nd, 2018

Version Date Revision/Description Author 1.00 16 February 2010 Creation Zubair Naqvi 1.01 25 May 2010 Proof reading Zubair Naqvi 1.02 03 May 2011 Proof reading Governance 1.03 09 May 2011 Changes as directed by ITGC Director, ITMS 1.04 10 August 2011 Updated KPIs Zubair Naqvi

MASTER SERVICE LEVEL AGREEMENT
Master Service Level Agreement • August 14th, 2017 • Washington

This Master Service Level Agreement (this “MSA”) governs the use of the Services under the terms of the Master Service Agreement (the “MSA”) between TAT Enterprises, Inc. (“Company) and customer (“You”) This MSLA applies separately to each of Your Accounts. Company may update, amend, modify or supplement this MSLA from time to time. A current copy of the MSLA is located at https://tat-inc.com/legal

MASTER SERVICE LEVEL AGREEMENT
Master Service Level Agreement • October 26th, 2022
MASTE R SE RVIC E LE VE L AGRE E ME NT
Master Service Level Agreement • June 15th, 2022
MASTER SERVICE LEVEL AGREEMENT
Master Service Level Agreement • September 26th, 2022
Master Service Level Agreement
Master Service Level Agreement • March 20th, 2014

THIS SERVICE LEVEL AGREEMENT ("Agreement" or “SLA”) shall apply to all Video and/or Web Conferencing Services provided by CUMULUS SOLUTIONS, INC. expressly as an addendum to the Terms Of Service (“TOS”) for each customer/client/consumer/domain/administrator/end user/user ("USER"). CUMULUS SOLUTIONS, INC. is committed to providing a highly available and secure network to support its USERs. Providing the USER with consistent access to Video and/or Web Conferencing Services is a high priority for CUMULUS SOLUTIONS, INC. and is the basis for its commitment in the form of a SLA. The SLA provides certain rights and remedies in the event that the USER experiences service interruption as a result of failure of CUMULUS SOLUTIONS, INC. infrastructure. The overall service availability metric is 99.9%, measured on a monthly basis.

MASTER SERVICE LEVEL AGREEMENT
Master Service Level Agreement • June 26th, 2019

This Veracity Networks Master Service Level Agreement (hereinafter referred to as the "MSLA" ) applies to the use of any and all communications products or services provided by Veracity Networks, LLC, (herein after referred to as “we,” “us,” “Company,” or “Veracity"), a Delaware limited liability company, with its principle offices at 357 S 670 West, Ste. 300, Lindon Utah 84042 , to the person or entity identified in a valid and binding sales quotation or order (the “Customer”) and are an integral part of the agreement between Veracity and Customer. The Customer and Veracity are sometimes collectively referred to herein as the “Parties,” or individually as a “Party.”

MASTER SERVICE LEVEL AGREEMENT (MSLA)
Master Service Level Agreement • February 4th, 2021

Document Owner Peter Reichstein Service Level Manager Peter Reichstein Version Date Revision/Description Author 1.00 3 November 2020 Draft version Peter Reichstein 1.01 20 January 2021 Published version Peter Reichstein

MASTER SERVICE LEVEL AGREEMENT (MSA) HOSTING AND SUPPORT SERVICES
Master Service Level Agreement • December 15th, 2015 • Indiana
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