Common Contracts
1 similar Service Level Agreement contracts
Service Level AgreementService Level Agreement • July 22nd, 2009
This document describes the Service Level Agreement (SLA) for the VOBox service provided by CERN IT/FIO to the LHC experiments and others. This document is maintained at https://twiki.cern.ch/twiki/bin/view/FIOgroup/FsSLA , where the latest as well as all previous versions can be found under the attachments. The outline for this document follows the recommendations given in ISO/IEC 20000-2:2005(E) Information technology — Service management — Part 2: Code of practice
