Service Level Agreement forService Level Agreement • September 11th, 2019
Contract Type FiledSeptember 11th, 2019This Service Level Agreement (SLA) meant to establish a framework and cooperative partnership between the Graduate School of Management Information (GSM IT) and its customers by clarifying roles, setting expectations, and providing mechanisms for resolving problems. It will identify the roles and responsibilities of all participants and define the types and levels of computing support and service available at the Graduate School of Management (GSM).