Common Contracts
1 similar Service Level Agreement contracts
INTERNAL SERVICE LEVEL AGREEMENT FOR <INFORMATION SYSTEMS SUPPORT> BETWEEN <NAME OF IS/IT Group> AND <Business UNit(S)>Service Level Agreement • June 27th, 2013
This document is a template for establishing a service level agreement, as well as a service catalogue, between an internal IS/IT group and an internal business unit (divisions, departments, etc…). If the service catalogue is developed elsewhere, you can remove the service catalogue section and refer to the catalogue via hyperlink. If no cost/chargeback is associated with any service, remove all reference to cost.
