Common Contracts
3 similar Level Agreement contracts
cPouta Community Cloud service Service Level AgreementLevel Agreement • December 21st, 2020
This Service Level Agreement (hereafter called SLA) is made between the customer, cPouta Community Cloud ser- vice (hereafter called cPouta or the cPouta service) user, and the service provider, CSC - IT Center for Science Ltd., to cover the provision and support of the service as described hereafter. Amendments, comments and suggestions must be addressed using the communication channels defined in section Communication, reporting and escalation.
cPouta Community Cloud service Service Level AgreementLevel Agreement • April 23rd, 2020
This Service Level Agreement (hereafter called SLA) is made between the customer, cPouta Community Cloud ser- vice (hereafter called cPouta or the cPouta service) user, and the service provider, CSC - IT Center for Science Ltd., to cover the provision and support of the service as described hereafter. Amendments, comments and suggestions must be addressed using the communication channels defined in section Communication, reporting and escalation.
cPouta Community Cloud service Service Level AgreementLevel Agreement • December 23rd, 2019
This Service Level Agreement (hereafter called SLA) is made between the customer, cPouta Community Cloud ser- vice (hereafter called cPouta or the cPouta service) user, and the service provider, CSC - IT Center for Science Ltd., to cover the provision and support of the service as described hereafter. Amendments, comments and suggestions must be addressed using the communication channels defined in section Communication, reporting and escalation.
