Common Contracts
1 similar Service Level Agreement contracts
SERVICE LEVEL AGREEMENTService Level Agreement • August 27th, 2020
This Service Level Agreement (this “SLA”) describes the terms and conditions of Model N’s service level and customer support commitments for three tiers of support – Standard, Enhanced and Premium – for the production instance of the Service. Standard Support is included in the Subscription Fee for the applicable Service. Enhanced and Premium Support require separate subscriptions, must be listed separately on the applicable Order and apply only to those products listed on such Order unless otherwise stated thereon. Where indicated, certain aspects of these commitments vary by support tier. Each support tier is available solely for the Support Period (defined below). Capitalized terms used, but not defined, in this SLA are used with the meanings ascribed to such capitalized terms in the document referencing this SLA (together, the “Agreement”).
