Common Contracts
2 similar Master Service Level Agreement contracts
MASTER SERVICE LEVEL AGREEMENT (MSLA)Master Service Level Agreement • August 22nd, 2018
Version Date Revision/Description Author 1.00 16 February 2010 Creation Zubair Naqvi 1.01 25 May 2010 Proof reading Zubair Naqvi 1.02 03 May 2011 Proof reading Governance 1.03 09 May 2011 Changes as directed by ITGC Director, ITMS 1.04 10 August 2011 Updated KPIs Zubair Naqvi
MASTER SERVICE LEVEL AGREEMENT (MSLA)Master Service Level Agreement • August 23rd, 2011
Version Date Revision/Description Author 1.00 16 February 2010 Creation Zubair Naqvi 1.01 25 May 2010 Proof reading Zubair Naqvi 1.02 03 May 2011 Proof reading Governance 1.03 09 May 2011 Changes as directed by ITGC Director, ITMS 1.04 10 August 2011 Updated KPIs Zubair Naqvi
