Apac Teleservices Inc Sample Contracts

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AMENDED AND RESTATED CREDIT AGREEMENT DATED AS OF SEPTEMBER 8, 1998,
Credit Agreement • November 12th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
AMONG
Credit Agreement • March 30th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
SECTION I EMPLOYMENT
Employment Agreement • August 16th, 2000 • Apac Customer Service Inc • Services-business services, nec • Illinois
MERGER AGREEMENT
Merger Agreement • June 4th, 1998 • Apac Teleservices Inc • Services-business services, nec • Illinois
REVOLVING CREDIT AND SECURITY AGREEMENT PNC BANK, NATIONAL ASSOCIATION (AS LENDER AND AS AGENT) WITH APAC CUSTOMER SERVICES, INC. (BORROWER) MAY 5, 2008 PNC Capital Markets LLC, Sole Lead Arranger and Book Runner
Security Agreement • May 6th, 2008 • Apac Customer Service Inc • Services-business services, nec • New York

Revolving Credit and Security Agreement dated as of May 5, 2008 among APAC CUSTOMER SERVICES, INC., a corporation under the laws of the State of Illinois (“Borrower”), the financial institutions which are now or which hereafter become a party hereto (collectively, the “Lenders” and individually a “Lender”) and PNC BANK, NATIONAL ASSOCIATION (“PNC”), as agent for Lenders (PNC, in such capacity, the “Agent”).

EMPLOYMENT SECURITY AGREEMENT
Employment Security Agreement • March 17th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois

This Employment Security Agreement (the "Agreement") is entered into as of this day of 2004, by and between APAC Customer Services, Inc. (the "Employer") and (the "Executive").

APAC Customer Services, Inc. Management Incentive Plan As Amended and Restated Effective August 2, 2007
Apac Customer Service Inc • August 10th, 2007 • Services-business services, nec • Illinois
EMPLOYMENT SECURITY AGREEMENT
Employment Security Agreement • August 10th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois

This Employment Security Agreement (the “Agreement”) is entered into as of this _____ day of _____ , by and between APAC Customer Services, Inc. (the “Employer”) and _____ (the “Executive”).

SEPARATION AND GENERAL RELEASE AGREEMENT
Separation and General Release Agreement • March 29th, 2002 • Apac Customer Service Inc • Services-business services, nec • Illinois

This SEPARATION AND GENERAL RELEASE AGREEMENT (the “Agreement”), executed this 10th day of July, 2001, is entered into by and between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and John L. Gray (“Executive”).

APAC CUSTOMER SERVICES, INC. MANAGEMENT INCENTIVE PLAN ANNUAL AWARD AGREEMENT
Annual Award Agreement • February 11th, 2005 • Apac Customer Service Inc • Services-business services, nec • Illinois

The Company is pleased to award to you the opportunity to earn an Annual Incentive Award pursuant to the Company’s Management Incentive Plan (“Plan”) for the 2005 fiscal year (the “Performance Period”). The terms of your Award are described below. To participate in this Award, you must sign and return one copy of this Award Agreement to by , 200 . You have been furnished a copy of the Plan and are encouraged to carefully review it. All capitalized terms not defined in this Award Agreement have the meaning defined in the Plan. In the event of any term or condition of this Award that is not addressed in this Award Agreement or of any inconsistency between this Award and the Plan, the terms of the Plan will govern.

EXECUTIVE EMPLOYMENT AGREEMENT
Executive Employment Agreement • February 19th, 2008 • Apac Customer Service Inc • Services-business services, nec • Illinois

This Executive Employment Agreement (the “Agreement”), dated as of February 18, 2008 is made by and between APAC Customer Services, Inc., a company organized under the laws of Illinois (the “Company”) and Michael Marrow (“Executive”).

AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENT
Executive Employment Agreement • August 10th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois

THIS AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENT (the “Agreement”) is entered into this August 6, 2007 between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and Robert J. Keller (the “Executive”).

Master Service Agreement October 28, 2002 United Parcel Service and APAC Customer Service, Inc.
Master Service Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • Georgia

This Agreement, made on October 25, 2002 and effective October 28, 2002, by and between United Parcel Services OASIS Supply Corporation, a Delaware corporation, having its principal place of business at 55 Glenlake Parkway, NE, Suite 200, Atlanta, Georgia 30328, (“UPS” or “Company”) and APAC Customer Service, Inc. on behalf of itself and its subsidiaries and affiliates having its principal place of business at Six Parkway North, Deerfield, IL 60015 (“APAC” or “Vendor”), is for inbound and outbound customer interaction management services and services ancillary thereto. This Agreement hereby replaces that certain agreement by the parties dated August 8, 1995 and effective July 10, 1995, which agreement has terminated on its own terms and is hereby of no further force or effect.

FIRST AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT
Credit Agreement • October 28th, 2004 • Apac Customer Service Inc • Services-business services, nec • Illinois

This First Amendment to Amended and Restated Credit Agreement (herein, the “Amendment”) is entered into as of October 26, 2004, by and among APAC Customer Services, Inc., an Illinois corporation (the “Borrower”), the Banks party hereto (the “Banks”), and Harris Trust and Savings Bank, as agent for the Banks (the “Agent”).

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AMENDMENT NO. 5 TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT
Loan and Security Agreement • November 13th, 2006 • Apac Customer Service Inc • Services-business services, nec • Illinois

This AMENDMENT NO. 5 TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT (this “Amendment”) is dated as of November 10, 2006, and is by and among LASALLE BANK NATIONAL ASSOCIATION, for itself as a lender, and as Agent (“Agent”) for the lenders (“Lenders”) from time to time party to the Amended and Restated Loan Agreement (as defined below) and APAC CUSTOMER SERVICES, INC., an Illinois corporation (“Borrower”).

AMENDMENT NUMBER ONE TO MASTER TELESERVICES AGREEMENT
Master Teleservices Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec

THIS AMENDMENT Number One (the “Amendment ”) effective as of February 1, 2004 is made and entered into by and between APAC Customer Services, Inc an Illinois corporation, with offices at Six Parkway North, Deerfield, Illinois 600l5 (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a Delaware general partnership, having an office and principal place of business at 180 Washington Valley Road, Bedminster, New Jersey 07921 on behalf of itself and for the benefits of its Affiliates (“Verizon Wireless”).

Robert J. Keller 725 North Sheridan Road Lake Forest, IL 60045
Apac Customer Service Inc • January 17th, 2008 • Services-business services, nec

This letter is to confirm the mutual understanding between you and APAC Customer Services, Inc. (the “Company”) with respect to your departure from the Company. You and the Company acknowledge and agree that: (i) you intend to retire from the Company, depending upon the timing of the Company’s selection of a new president and chief executive officer; (ii) for purposes of the Amended and Restated Executive Employment Agreement, dated August 6, 2007, between the Company and you (including all exhibits thereto, the “Employment Agreement”), your termination of employment as contemplated by this letter shall be deemed a termination without Cause (as defined in the Employment Agreement) and you shall have such rights and obligations as provided therein upon such termination without Cause, provided that you execute the General Release of All Claims in the form attached as Exhibit B to the Employment Agreement on or after the Date of Termination (as defined below); (iii) this letter shall cons

AMENDMENT TO AGREEMENT
To Agreement • March 19th, 2001 • Apac Customer Service Inc • Services-business services, nec

THIS AMENDMENT, made this 31st day of January, 2001 ("Effective Date"), by and between APAC Customer Services, Inc. (the "Company") and Peter M. Leger (the "Executive").

APAC Customer Services, Inc. Management Incentive Plan As Amended and Restated Effective January 3, 2005
Apac Customer Service Inc • February 9th, 2006 • Services-business services, nec • Illinois
MASTER AGREEMENT FOR CALL CENTER SERVICES
Master Agreement • July 14th, 2009 • Apac Customer Service Inc • Services-business services, nec • New York
SECOND AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT
Loan and Security Agreement • July 3rd, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois
APAC CUSTOMER SERVICES, INC. SIXTH AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT
Credit Agreement • March 29th, 2002 • Apac Customer Service Inc • Services-business services, nec • Illinois

This Sixth Amendment to Amended and Restated Credit Agreement (herein, the “Amendment”) is entered into as of January 10, 2002, between APAC Customer Services, Inc., an Illinois corporation formerly known as APAC TeleServices, Inc., the Banks party hereto, and Harris Trust and Savings Bank, as Agent for the Banks.

SECOND AMENDMENT TO REVOLVING CREDIT AND SECURITY AGREEMENT
Revolving Credit and Security Agreement • May 3rd, 2011 • Apac Customer Services, Inc • Services-business services, nec

THIS SECOND AMENDMENT TO REVOLVING CREDIT AND SECURITY AGREEMENT, dated as of April 27, 2011 (this “Amendment”), relating to the Credit Agreement referenced below, is by and among APAC CUSTOMER SERVICES, INC., an Illinois corporation (the “Borrower”), the lenders identified on the signature pages thereto (the “Lenders”), and PNC Bank, National Association, a national banking association, as agent for the Lenders (in such capacity, the “Agent”). Terms used herein but not otherwise defined herein shall have the meanings provided to such terms in the Credit Agreement.

APAC CUSTOMER SERVICES, INC. RESTRICTED STOCK AWARD AGREEMENT
Restricted Stock Award Agreement • May 11th, 2007 • Apac Customer Service Inc • Services-business services, nec • Illinois

THIS AGREEMENT (this “Agreement”) is made this (the “Grant Date”), between APAC Customer Services, Inc., an Illinois corporation (the “Company”), and (the “Participant”).

APAC CUSTOMER SERVICES, INC. FIFTH AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT
Credit Agreement • May 30th, 2001 • Apac Customer Service Inc • Services-business services, nec • Illinois

This Fifth Amendment to Amended and Restated Credit Agreement (herein, the "Amendment") is entered into as of May 15, 2001, between APAC Customer Services, Inc., an Illinois corporation formerly known as APAC TeleServices, Inc. (the "Borrower"), Banks party to the Credit Agreement (as such term is defined below) and Harris Trust and Savings Bank, as a Bank and in its capacity as agent under the Credit Agreement (the "Agent").

AGREEMENT BY AND BETWEEN UNICARE LIFE & HEALTH INSURANCE COMPANY AND APAC CUSTOMER SERVICES, INC.
Agreement • March 14th, 2008 • Apac Customer Service Inc • Services-business services, nec • California

This Agreement (the “Agreement”) is made as of , 2004 (“Effective Date”) by and between Unicare Life & Health Insurance Company, a Delaware corporation (“Company”), and APAC Customer Services, Inc., an Illinois corporation (“Vendor”). Company and Vendor may be referred to herein singularly as a “Party” and collectively as “Parties.”

ARTICLE 2 REPRESENTATIONS AND WARRANTIES OF APAC
Merger Agreement • September 3rd, 1997 • Apac Teleservices Inc • Services-business services, nec • Illinois
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