Common use of Vendor will Clause in Contracts

Vendor will. (1) Monitor, measure, analyze and tune system performance to meet agreed upon Service Levels. (2) Recommend changes (i.e., Equipment and/or Software upgrades, configuration changes) to ACI to meet or exceed ACI’s expected performance levels and/or provide a reduction in costs. (3) Provide recommendations for consolidations or other conversions to improve the efficiency/effectiveness of the environment. (4) Define performance indicators and monitor systems performance against such indicators, providing trend analysis of the data for the past 13 months in accordance with Schedule R (Reports), for reporting as needed. (5) Install management agents approved by ACI. Confidential Exhibit A-1 — Delivery Management Services (Cross Functional) (6) Review configuration data and usage patterns monthly, or at ACI’s request. (7) Establish performance thresholds and exception reporting procedures, reviewing with ACI quarterly with recommendations for resolution. (8) With ACI’s assistance, establish a schedule for performing system maintenance (for example, virus detection, backup, and disk space cleanup) and modifications and enhancements so as maintain agreed upon Service Levels. (9) Perform required system configurations and modifications necessary to enable Vendor to meet the Service Levels. (10) Advise ACI of any recommended system configurations and modifications necessary to enable Vendor to meet the Service Levels. (11) Provide system and subsystem performance reports, detailing key performance parameters and metrics, highlighting measurements that exceed thresholds, and trend analysis of the data for the past 13 months in accordance with Schedule R (Reports), for reporting as needed.