UNE. Special -------------------------------------------------------------------------------- DATA RETAINED RELATING TO CLEC DATA RETAINED RELATING TO BST ------------------------------ ----------------------------- EXPERIENCE EXPERIENCE ---------- ---------- -------------------------------------------------------------------------------- Report month Report month . Total number of LSRs received, by . Total number of errors by type: interface, by CLEC: . BST system error . TAG . EDI . LENS . Total number of errors by type, by CLEC: . Fatal rejects . Total fallout for manual processing . Auto clarification . CLEC caused system fallout . Total number of errors by error code -------------------------------------------------------------------------------- Retail Analog/Benchmark: -------------------------------------------------------------------------------- CLEC Flow Through/benchmark comparison (Under Development) -------------------------------------------------------------------------------- Attachment 9 Page 9 ORDERING -------- -------------------------------------------------------------------------------- Report/Measurement: -------------------------------------------------------------------------------- Percent Flow Through Service Requests (Detail) -------------------------------------------------------------------------------- Definition: -------------------------------------------------------------------------------- A detailed list by CLEC of the percentage of Local Service Requests (LSR) submitted electronically via the CLEC mechanized ordering process that flow through to SOCS without manual or human intervention. -------------------------------------------------------------------------------- Exclusions: -------------------------------------------------------------------------------- . Fatal Rejects . Auto Clarification . Manual Fallout . CLEC System Fallout . Supplements (subsequent versions) to cancel LSRs that are not LESOG eligible (Under development) -------------------------------------------------------------------------------- Business Rules: -------------------------------------------------------------------------------- The CLEC mechanized ordering process includes all LSRs, including supplements (subsequent versions) which are submitted through one of the three gateway interfaces (TAG, EDI, and LENS), and flow through to SOCS without manual intervention. These LSRs can be divided into two classes of service; Business and Residence, and two types of service; Resale and Unbundled Network Elements (UNE) and specials. The CLEC mechanized ordering process does not include LSRs, which are, submitted manually (e.g., fax, and courier), or are not designed to flow through, i.e., Manual Fallout. Definitions: Fatal Rejects: Errors that prevent an LSR, submitted by the CLEC, from being ------------- processed further. When an LSR is submitted by a ▇▇▇▇, ▇▇▇ will perform edit checks to ensure the data received is correctly formatted and complete. For example, if the PON field contains an invalid character, ▇▇▇ will reject the LSR and the CLEC will receive a Fatal Reject. Auto-Clarification: errors that occur due to invalid data within the LSR. ------------------ LESOG will perform data validity checks to ensure the data within the LSR is correct and valid. For example, if the address on the LSR is not valid according to RSAG, the CLEC will receive an Auto-Clarification. Manual Fallout: errors that occur by design. Certain LSRs are designed to -------------- fallout of the Mechanized Order Process due to their complexity. These LSRs are manually processed by the LCSC. When a CLEC submits an LSR, LESOG will determine if the LSR should be forwarded to LCSC for manual handling. Following are the categories for Manual Fallout: 1. Complex services* 2. Expedites (requested by the CLEC) 3. Special pricing plans 4. Denials-restore and conversion, or disconnect and conversion orders 5. Partial migrations 6. Class of service invalid in certain states with some types of service 7. New telephone number not yet posted to BOCRIS 8. Low volume such as activity type "T" (move) 9. Pending order review required 10. More than 25 business lines 11. Restore or suspend for UNE combos 12. Transfer of calls option for the CLEC's end users 13. CSR inaccuracies such as invalid or missing CSR data in ▇▇▇▇ *Attached is a list of services, including complex services, and whether LSRs issued for the services are eligible to flow through. Total System Fallout: Errors that require manual review by the LCSC to -------------------- determine if the error is caused by the CLEC, or is due to system functionality. If it is determined the error is caused by the CLEC, the LSR will be sent back to the CLEC as clarification. If it is determined the error is BST caused, the LCSC representative will correct the error. -------------------------------------------------------------------------------- ORDERING - (Percent Flow Through Service Request(Detail) - Continued) -------------------------------------------------------------------- -------------------------------------------------------------------------------- Calculation: -------------------------------------------------------------------------------- Percent Flow Through Service Requests = (Total number of valid service requests that flow-through to SOCS) / (Total number of valid service requests delivered to SOCS) X 100
Appears in 1 contract
Sources: Telecommunications (Knology Inc)
UNE. Special -------------------------------------------------------------------------------- DATA RETAINED RELATING TO CLEC DATA RETAINED RELATING TO BST ------------------------------ ----------------------------- EXPERIENCE EXPERIENCE ---------- ---------- -------------------------------------------------------------------------------- Report month Report month REPORT MONTH REPORT MONTH ------------ ------------ . Total number of LSRs received, by . Total number of errors by type: interface, by CLEC: CLEC . BST system error . TAG . EDI . LENS . Total number of errors by type, by CLEC: . CLEC Fatal rejects . Total fallout for manual processing . Auto clarification . CLEC caused system fallout errors . Total number of errors by error code -------------------------------------------------------------------------------- Retail Analog/Benchmark: -------------------------------------------------------------------------------- CLEC Flow Through/benchmark comparison (Under Developmentdevelopment) -------------------------------------------------------------------------------- Attachment 9 Page 9 11 ORDERING -------- -------------------------------------------------------------------------------- Report/Measurement: -------------------------------------------------------------------------------- Percent Flow Through Service Requests (Detail) Error Analysis -------------------------------------------------------------------------------- Definition: -------------------------------------------------------------------------------- A detailed list An analysis of each error type (by CLEC of error code) that was experienced by the percentage of Local Service Requests (LSR) submitted electronically via the CLEC mechanized ordering process LSRs that did not flow through to SOCS without manual or human interventionSOCS. -------------------------------------------------------------------------------- Exclusions: -------------------------------------------------------------------------------- . Fatal Rejects . Auto Clarification . Manual Fallout . CLEC System Fallout . Supplements (subsequent versions) to cancel LSRs that Each Error Analysis is error code specific; therefore exclusions are not LESOG eligible (Under development) applicable. -------------------------------------------------------------------------------- Business Rules: -------------------------------------------------------------------------------- The CLEC mechanized ordering process includes all LSRs, including supplements (subsequent versions) which are submitted through one of the three gateway interfaces (TAGthrough(TAG, EDI, and LENS), and flow through to provisioning one of the three gateway interfaces SOCS without manual intervention. These LSRs can be divided into two classes of service; Business and Residence, and two types of service; Resale and Unbundled Network Elements (UNE) and specials). This measurement captures the total number of errors by type. The CLEC mechanized ordering process does not include LSRs, which are, submitted manually (e.g., fax, and courier), or are not designed to flow through, i.e., Manual Fallout. Definitions: Fatal Rejects: Errors that prevent an LSR, submitted by the CLEC, from being ------------- processed further. When an LSR is submitted by a ▇▇▇▇, ▇▇▇ will perform edit checks to ensure the data received is correctly formatted and complete. For example, if the PON field contains an invalid character, ▇▇▇ will reject the LSR and the CLEC will receive a Fatal Reject. Auto-Clarification: errors that occur due to invalid data within the LSR. ------------------ LESOG will perform data validity checks to ensure the data within the LSR is correct and valid. For example, if the address on the LSR is not valid according to RSAG, the CLEC will receive an Auto-Clarification. Manual Fallout: errors that occur by design. Certain LSRs are designed to -------------- fallout of the Mechanized Order Process due to their complexity. These LSRs are manually processed by the LCSC. When a CLEC submits an LSR, LESOG will determine if the LSR should be forwarded to LCSC for manual handling. Following are the categories for Manual Fallout: 1. Complex services* 2. Expedites (requested by the CLEC) 3. Special pricing plans 4. Denials-restore and conversion, or disconnect and conversion orders 5. Partial migrations 6. Class of service invalid in certain states with some types of service 7. New telephone number not yet posted to BOCRIS 8. Low volume such as activity type "T" (move) 9. Pending order review required 10. More than 25 business lines 11. Restore or suspend for UNE combos 12. Transfer of calls option for the CLEC's end users 13. CSR inaccuracies such as invalid or missing CSR data in ▇▇▇▇ *Attached is a list of services, including complex services, and whether LSRs issued for the services are eligible to flow through. Total System Fallout: Errors that require manual review by the LCSC to -------------------- determine if the error is caused by the CLEC, or is due to system functionality. If it is determined the error is caused by the CLEC, the LSR will be sent back to the CLEC as clarification. If it is determined the error is BST caused, the LCSC representative will correct the error. -------------------------------------------------------------------------------- ORDERING - (Percent Flow Through Service Request(Detail) - Continued) -------------------------------------------------------------------- -------------------------------------------------------------------------------- Calculation: -------------------------------------------------------------------------------- (SIGMA) Of errors by type. -------------------------------------------------------------------------------- Report Structure: -------------------------------------------------------------------------------- . Provides an analysis of each error type (by error code). The report is in descending order by count of each error code and provides the following: . Error Type (by error code) . Count of each error type . Percent Flow Through Service Requests = (of each error type . Cumulative percent . Error Description . CLEC Caused Count of each error code . Percent of aggregate by CLEC caused count . Percent of CLEC by CLEC caused count . BST Caused Count of each error code . Percent of aggregate by BST caused count . Percent of BST by BST caused count -------------------------------------------------------------------------------- Level of Disaggregation: -------------------------------------------------------------------------------- Region -------------------------------------------------------------------------------- DATA RETAINED RELATING TO CLEC DATA RETAINED RELATING TO BST ------------------------------ ----------------------------- EXPERIENCE EXPERIENCE ---------- ---------- -------------------------------------------------------------------------------- REPORT MONTH REPORT MONTH ------------ ------------ . Total number of valid service requests that flow-through to SOCS) / (errors by . Total number of valid LSRs received type (by error code) . Total number of errors by type (by error . BST system error code) . CLEC caused error -------------------------------------------------------------------------------- Retail Analog/Benchmark: -------------------------------------------------------------------------------- Not Applicable -------------------------------------------------------------------------------- Attachment BellSouth Flow-through Analysis For CLECs LSRs placed via EDI or TAG ---------------------------------------------------------------------------------------------------------------------------- BellSouth Service Flow-through Complex Complex Design Can ordering this service requests delivered cause Offered to SOCSCLEC via if no BST or Service Order Service fall out for a reason other than resale or UNE CLEC Errors (Yes/No) X 100(Yes/No) (Yes/No) errors or complex? If so, what (Yes/No) reason? ---------------------------------------------------------------------------------------------------------------------------- 1 Flat Rate/Residence Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 2 Flat Rate/Business Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 3 Pay Phone Provider No No No no ---------------------------------------------------------------------------------------------------------------------------- 4 Measured Rate/Res. Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 5 Measured Rate/Bus. Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 6 Area Plus Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 7 Package/Complete Yes No No no Choice and area plus ---------------------------------------------------------------------------------------------------------------------------- 8 Optional Calling Plan Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 9 Ga. Community Calling Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 10 Call Waiting Deluxe Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 11 Call Waiting Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 12 Caller ID Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 13 Speed Calling Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 14 3 Way Calling Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 15 Call Forwarding- Yes No No no Variable ---------------------------------------------------------------------------------------------------------------------------- 16 Remote Access to CF Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 17 Enhanced Caller ID Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 18 Memory Call Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 19 Memory Call Ans. Svc. Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 20 MTS Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 21 RCF Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 22 Ringmaster Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 23 Call Tracing Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 24 Call Block Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 25 Repeat Dialing Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 26 Call Selector Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 27 Call Return Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 28 Preferred Call Forward Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 29 Touchtone Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 30 Visual Director Yes No No no ---------------------------------------------------------------------------------------------------------------------------- 31 INP (all types?) Yes UNE No no ---------------------------------------------------------------------------------------------------------------------------- 32 Unbundled Loop- Yes UNE No Yes- Analog 2W, SL1, SL2 designed, no-non- designed ---------------------------------------------------------------------------------------------------------------------------- 33 2 wire analog port Yes UNE No no ---------------------------------------------------------------------------------------------------------------------------- 34 Local Number Yes UNE No no Portability (always?) ---------------------------------------------------------------------------------------------------------------------------- 35 Accupulse No Yes Yes yes See note at bottom of matrix. ---------------------------------------------------------------------------------------------------------------------------- 36 Basic Rate ISDN No Yes Yes yes LSR electronically submitted; no flow through ----------------------------------------------------------------------------------------------------------------------------
Appears in 1 contract
Sources: Telecommunications (Knology Inc)