UNAUTHORISED AND INCORRECT TRANSACTIONS. Where a purchase of Digital Currency and / or redemption of E-Money is initiated from your E-Money Wallet using your credentials, we will assume that you authorised such transaction, unless you notify us otherwise. If you believe that a transaction using your E-Money Wallet has been carried out that you did not authorise (an “Unauthorised Transaction”), or if you have reason to believe that a transaction using your E-Money Wallet has been incorrectly carried out or is not complete (an “Incorrect Transaction”), you must contact us as soon as possible, and in any case no later than 13 months after the Unauthorised Transaction or Incorrect Transaction occurred. It is important that you regularly check your E-Money Wallet balance and your transaction history to ensure any Unauthorised Transactions or Incorrect Transactions are identified and notified to us at the earliest possible opportunity. We are not responsible for any claim for Unauthorised Transactions or Incorrect Transactions unless you have notified us in accordance with this Section 4.8, in which case Section 4.9 below sets out our respective responsibilities. As further described in Section 4.9 below, we are not responsible for any claim for Unauthorised Transactions or Incorrect Transactions if you have acted fraudulently, intentionally or with gross negligence and this has resulted in the Unauthorised Transactions or Incorrect Transactions. During any investigation of any actual or potential Unauthorised Transactions or Incorrect Transactions, we reserve the right to suspend your Coinbase Account to avoid further losses.
UNAUTHORISED AND INCORRECT TRANSACTIONS. 14.1. If you have a reason to believe that a Transactions for which your Card was used is unauthorised by you or additional Cardholder or has been posted to your Account in error, then at your request we will examine your Account and the circumstances of the Transaction. We strongly recommend that you check the website on a regular basis and notify us by contacting Customer Services as soon as possible, but in any event, within 13 months of the date of the relevant Transaction. We may require you to liaise with appropriate authorities with respect to the unauthorised Transaction.
UNAUTHORISED AND INCORRECT TRANSACTIONS. 14.1 If you have a reason to believe that a transaction for which your Card was used is unauthorised by you or additional Cardholder or has been posted to your Account in error, you must immediately contact Customer Services, but in any event within 13 months of the date of the relevant transaction.
UNAUTHORISED AND INCORRECT TRANSACTIONS. 12.1 If you have a reason to believe that a transaction on your Monese Account was not authorised by you or a Payment Initiation Service Provider, you must inform Customer Services immediately via telephone or in-app chat, but in any event within 13 months of the date of the relevant transaction.
UNAUTHORISED AND INCORRECT TRANSACTIONS. Where a purchase, sale or transfer of Digital Currency using your credentials, we will assume that you authorised such transaction, unless you notify us otherwise. If you believe you did not authorise a particular transaction or that a transaction was incorrectly carried out, you must contact us as soon as possible and in any case no later than 13 months after the relevant transaction occurred. It is important that you regularly check your Wallet balance and your transaction history regularly to ensure any unauthorised or incorrect transactions are identified and notified to us at the earliest possible opportunity. We are not responsible for any claim for unauthorised or incorrect transactions unless you have notified us in accordance with this section.
UNAUTHORISED AND INCORRECT TRANSACTIONS. 13.1 If you have a reason to believe that a transaction on your Account was unauthorised by you or a Cardholder, or a Payment Initiation Service Provider or was made incorrectly, you must informs us immediately by contacting Customer Services, but in any event within 13 months of the date of the relevant transaction.
UNAUTHORISED AND INCORRECT TRANSACTIONS. 14.1 If you have reason to believe that any of the transactions for which your Gift Card was used are unauthorised or have been posted to your Gift Card in error, you may ask us to investigate the transaction by contacting Customer Services as soon as possible, but in any event within 13 months of the date of the relevant transaction. Please be aware that any delay in notifying us makes it more difficult for us to obtain evidence as to whether the transaction was authorised and may therefore increase the time involved in investigating the transaction.
UNAUTHORISED AND INCORRECT TRANSACTIONS. Where a purchase of Digital Currency and / or redemption of E-Money is initiated from your E-Money Wallet using your credentials, we will assume that you authorised such transaction, unless you notify us otherwise. If you believe you did not authorise a particular transaction or that a transaction was incorrectly carried out, you must contact us as soon as possible and in any case no later than 13 months after the relevant transaction occurred, either by email free of charge at xxxxxxx+xxxxx@xxxxxxxx.xxx or by phone on +0 (000) 000-0000 (international call charges may apply). It is important that you regularly check your E-Money Wallet balance and your transaction history regularly to ensure any unauthorised or incorrect transactions are identified and notified to us at the earliest possible opportunity. We are not responsible for any claim for unauthorised or incorrect transactions unless you have notified us in accordance with this section.
UNAUTHORISED AND INCORRECT TRANSACTIONS. Where a purchase of Digital Assets and / or redemption of fiat is initiated from your Fiat Wallet using your credentials, we will assume that you authorised such transaction, unless you notify us otherwise. If you believe that a transaction using your Fiat Wallet has been carried out that you did not authorise (an “Unauthorised Transaction”), or if you have reason to believe that a transaction using your Fiat Wallet has been incorrectly carried out or is not complete (an “Incorrect Transaction”), you must contact us as soon as possible. It is important that you regularly check your Fiat Wallet balance and your transaction history to ensure any Unauthorised Transactions or Incorrect Transactions are identified and notified to us at the earliest possible opportunity. During any investigation of any actual or potential Unauthorised Transactions or Incorrect Transactions, we reserve the right to suspend your Coinbase Account to avoid further losses.
UNAUTHORISED AND INCORRECT TRANSACTIONS. Where a Digital Asset transaction or a withdrawal of the User's funds is initiated from a Coinpass Account E-Wallet using the User’s credentials, Coinpass will process that transaction as instructed unless the User notifies Coinpass otherwise prior to completion of the transaction. If you believe that a particular transaction was not authorised by you or was carried out incorrectly by Coinpass, you must promptly notify Coinpass and at most not more than 14 days after the relevant transaction occurred, either by email to xxxxxxx@xxxxxxxx.xxx or by the chat facility on the Coinpass Platform. Coinpass shall not be held responsible for any claim for unauthorised or incorrect transactions unless the User has notified Coinpass in accordance with the Unauthorised Transactions section. The User authorises Coinpass to investigate any actual or potential unauthorised transactions or incorrect transactions to the extent Coinpass deems necessary and Coinpass reserves the right to suspend the User's account during any such investigation. Coinpass is not responsible for any claim for unauthorised transactions or incorrect transactions if the User has acted fraudulently, intentionally, or with negligence, and this has resulted in the unauthorised or incorrect transactions. If Coinpass confirms that a transaction was unauthorised or incorrect, Coinpass shall reinstate the amount contained in the User's Coinpass Account E-Wallet that was the subject of the unauthorised or incorrect transaction, subject to the other provisions of the Unauthorised Transactions section. The User agrees to be liable for the first £250 of any losses incurred in respect of an unauthorised transaction that arises from the use of lost or stolen login credentials that are linked to the User's Coinpass Account and the User authorises Coinpass to deduct such sum before processing the reinstatement referred to in the Unauthorised Transactions section. UNSUPPORTED CRYPTOCURRENCIES Coinpass is fully committed to preventing money laundering and terrorist financing and we will not support digital assets that through technology obscure or make transmission records unidentifiable. We may not be able to return any unsupported cryptocurrency deposits in cases where it is not possible to verify the sender’s wallet address and therefore, if you transfer an unsupported digital asset to your Coinpass account and/or we cannot identify the sender of the deposit received, we will deem the deposit not to have taken p...
