UCCaaS Application Availability Sample Clauses
UCCaaS Application Availability. Application Availability is the amount of time the Platform is operating properly within the Customer instance across the Verizon data center(s) within a given month. A UCCaaS application is deemed “Available” if i) no Outage alarm events have occurred in the Verizon’s Network O perations Center (“NOC ”) affecting Customer within a region (U.S., EMEA, or Asia-Pacific) which resulted in a Trouble Ticket being opened, or ii) no Trouble Ticket related to Outages has been opened by Customer or by Verizon on behalf of Customer. Verizon provides standard UCCaaS reports including application availability on a monthly basis through the Verizon Enterprise Center portal; however such availability reports are for reference only and will not be used to measure UCCaaS service levels.
UCCaaS Application Availability. Availability is measured end-to-end and calculated as a percentage of the total reporting interval time that the UCCaaS for Government: SLED Edition service is operationally available to the Customer.
3.1.1 Calculation. Availability is computed by: Availability = ▇▇ (▇▇) - ▇▇▇ (▇▇) ▇ ▇▇▇ RI = Reporting interval HR = Hours COT = Cumulative Outage Time Calculation: Availability is the percentage of time that any individual UCCaaS application is available (i.e., not experiencing an Outage) within a given billing month as based upon recorded Outage time in associated Trouble Ticket(s).