Trouble Rate. Purpose: Evaluates the overall rate of trouble reports as a percentage of the total installed base of the service or element.
Trouble Rate. 7.3 Commercial measurement definitions, methodologies, performance targets and reporting requirements are attached as Attachment 3. Qwest will provide CLEC with the raw data necessary to allow CLEC to disaggregate results at the state level. Reporting of these performance measures will be applied for activity beginning the first full month of Service after January 1, 2007.
