Translation and Oral Interpretation Sample Clauses

Translation and Oral Interpretation a) The Contractor must make available written marketing and other informational materials (e.g., member handbooks) in a language other than English whenever at least five percent (5%) of the Prospective Enrollees of the Contractor in any county of the service area speak that particular language and do not speak English as a first language. b) In addition, verbal interpretation services must be made available to Enrollees and Potential Enrollees who speak a language other than English as a primary language. Interpreter services must be offered in person where practical, but otherwise may be offered by telephone. c) The SDOH will determine the need for other than English translations based on county-specific census data or other available measures.

Translation and Oral Interpretation. Communicating with the Visually, Hearing and Cognitively Impaired TABLE OF CONTENTS October 1, 2004 3 TABLE OF CONTENTS FOR MODEL CONTRACT Section 13 Enrollee Notification 13.1 Provider Directories/Office Hours for Participating Providers

Translation and Oral Interpretation. 1. The Contractor must make available, and provide to enrollees on request, written marketing and other informational materials in a language other than English whenever at least five percent (5%) of the Prospective Enrollees of the Contractor in any county of the service area speak that particular language and do not speak English as a first language. 2. In addition, oral interpretation services must be made available on request and free of charge to Enrollees who speak a language other than English as a primary language. Interpreter services must be offered in person where practical, but otherwise may be offered by telephone.