Transition-In Phase Sample Clauses

Transition-In Phase. 1. The Contractor shall perform Transition-In duties in alignment with the Transition Plan. 2. During the transition, it is critical that Cardholders are not negatively impacted in their ability to obtain their benefits. Any system outage required to accommodate the transition must occur during a timeframe when impacts to the Cardholder community are minimized. 3. During the transition from the current SVC system to the Contractor’s system, Cardholder inability to access benefits must not exceed twelve (12) hours. Additionally, there must be no loss or corruption of data. During the transition, the Contractor must complete the following activities: a. Convert Cardholder accounts from the current system to the Contractor’s system. For Cardholders, this conversion must be seamless and include a reconciliation of current balances and transfer of balances to the Contractor system; b. Transfer historical data from the current system to the Contractor’s system; c. Educate Cardholders before the transition.