Common use of Train the Trainer Clause in Contracts

Train the Trainer. 9.1 Client shall provide support in the initial set up of training programmes including UK based “Training the Trainer”, pre-deployment training support and deployment subject matter expert (“SME”) support. 9.2 It is the responsibility of the Contractor to ensure that it provides Client with a sufficient number of its trainers to enable it to deliver the training plan during the Implementation Period and to provide thereafter for the subsequent training of new recruits. 9.3 During the Implementation Period, delivery of “Train the Trainer” training shall be the responsibility of Client, which shall train the trainers in the UK at sites to be specified. It is the responsibility of Client to ensure they have trainers available to deliver this training to the agreed number of Contractor trainers. 9.4 The Contractor shall ensure that the trainers they supply to the UK for training are qualified trainers and have the relevant base skills training in back office processing. These trainers should have completed and achieved the Pass Criteria for the Pre-Process Training module. 9.5 The Contractor’s trainers shall be required to achieve Pass Criteria for the training modules upon which they receive training from Client. 9.6 The Client reserves the right for a trainer to be removed from the Work Contract in the following circumstances: 9.6.1 a poor attitude towards training; 9.6.2 where the individual is not a qualified trainer; 9.6.3 where the trainer is unable to achieve the Pass Criteria; or 9.6.4 where the trainer’s delivery of learning to participants is not to the required standard. 9.7 Should Client request that the Contractor removes a trainer for any of the reasons provided above, the Contractor shall be required to replace them at its own expense. Trainers that have not achieved all of the Pass Criteria shall not be allowed to train staff in India. If the Contractor disagrees with Client’s assessment of a trainer, it may raise the issue with Client and, if it is not satisfied with Client’s explanation, it may refer the matter to the Dispute Resolution Procedure. 9.8 After the Implementation Period and the “train the trainer” training, it shall be the responsibility of the Contractor to train its own trainers. The Client reserves the right periodically to check training delivery and feedback findings. 9.9 The Contractor shall regularly assess its trainers to ensure that their performance is satisfactory and complies with Client’s requirements.