Common use of Tours Clause in Contracts

Tours. Some tours may only operate if a minimum number of people book. Where this is the case, we will notify you at the time of booking that the tour is subject to a minimum number of people and should the tour be cancelled, you will have the choice of accepting an alternative (subject to availability) or, if the tour is a significant part of your holiday, you will be offered the option to cancel your holiday and receive a full refund of all monies paid. Day excursions and some short side trip tours may similarly be dependent on minimum numbers. Wherever possible, we will contact you prior to departure (or alternatively you will be contacted by our local agent) to advise you of this and you will have the choice of accepting an alternative tour or an alternative date, where available, or receiving a full refund of monies paid for that tour. When you book your holiday we will give you the best information we have then about your travel dates, time, routing, carrier and aircraft type. However, carriers can and do change dates, times and routing at very short notice and we cannot control these changes. When such changes are made, we will do our best to help you make arrangements to minimise inconvenience to you. If we are notified, in advance, by the airline of schedule changes affecting your itinerary, we will notify you (if there is time to do so before departure). If the timing change is one hour or less, this will be advised to you on your travel documentation when issued. We cannot accept responsibility if you miss your departure because you check in late. Whilst we cannot guarantee specific seat allocation, some airlines do accept requests which we will be pleased to pass on. All flights are non-smoking services. It is our policy that once you have checked in you are the responsibility of the carrier. Transport may be delayed or cancelled due to bad weather, technical problems or unavoidable and extraordinary circumstances. Except where this leads to a major change to contracted services, we will not be liable for any loss or expense incurred in such cases, nor obliged to refund any payment for unused accommodation or services at your destination. Where we have a representative present, we will always try to help you to make appropriate arrangements for meals and/or accommodation if your transport is delayed. However, if you have purchased holiday insurance, you may find that it will pay certain benefits in the event of delays.