Third Level Support Clause Samples
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Third Level Support. (a) If the request of a User is not resolved by Second Level Support (as determined by CDF acting reasonably), CDF must provide Third Level Support.
(b) CDF will notify the Parish that the User request has been escalated to Third Level Support.
(c) Where necessary, CDF will provide the Third Level Support to the Parish or, at CDF’s discretion, directly to the User.
Third Level Support. Novisign shall provide to Reseller third level support at Novisign’s prevailing rates.
Third Level Support. Xerox support centers provide third level support to end customers. Cases that involve detailed knowledge of the Software program, problem isolation and investigation by Xerox engineers. Assistance and resolution may be required from ScanSoft.
Third Level Support. Subject to additional fee, RAMESES may provide a dedicated English-language Customer Support Representative (CSR) who shall be available to render remote Support by way of email, phone, chat and some other means of communication such as but not limited to Skype, TeamViewer and other similar software. For this purpose, End User shall allow RAMESES remote access via the Internet to provide Support Services. The CSR shall be available during working hours eight (8) hours a day, five (5) days a week (Mondays to Fridays, excluding weekends and holidays). Any request for Support by phone, email, or chat made outside this period shall receive a response on the next business day. Requests for email and chat support shall be made to [insert support email address]; Nothing in this Agreement shall obligate RAMESES to provide any of the foregoing Support Services where End User has no access to telephone or Internet connection. It is understood that such facilities shall be procured by End User at its own expense. Subject to mutual agreement by the Parties and a separate fee, Rameses may be contracted to render on-site support to End User;
Third Level Support. Support provided to Client to address technology-related questions, including all application functionality, administration, and user configuration questions regarding: • The use of the Nipendo App Platform configuration tool • Initial setup and configuration of the Nipendo provided cloud software • Changing/Resetting user password and username • Using reports Only Client’s named administrators may raise support tickets.
Third Level Support. Cisco will provide 24-hour 7-day a week access to Cisco’s TAC for Third Level Support on Product supported in Technical Support Services resold by Integrator as part of a Voice Solution.