Things we must do Clause Samples

The "Things we must do" clause outlines the specific obligations and responsibilities that each party is required to fulfill under the agreement. This may include tasks such as delivering goods, providing services, making payments, or adhering to certain standards or deadlines. By clearly listing these duties, the clause ensures that both parties understand their roles and what is expected of them, thereby reducing the risk of misunderstandings and disputes.
Things we must do before disconnecting your gas supply Unpaid bills (a) give you a reminder notice not less than 14 business days from the date that we issued you the bill advising you that payment is overdue and requiring payment by a specified date (which will be not less than 20 business days after the date that we issued you the bill); and (b) if you still have not paid us by the time indicated in the reminder notice, then give you a disconnection warning not less than 22 business days from the date that we issued you the bill, advising you that we will disconnect you on a day that is at least 10 business days after we give you the disconnection warning; and (c) not disconnect you until at least 1 business day after the date that we say we will disconnect your gas supply in the disconnection warning; (d) use our best endeavours to contact you; and (e) if you are paying a residential standard price: (1) offer you a payment plan or alternative payment plan; and (2) give you information in accordance with clause 6.5; and (f) if you are paying a business standard price, offer to extend the due date for payment on terms and conditions (including the payment of interest). We will not disconnect you unless: (a) you have not accepted our offer under either clause 11.7(e) or (f) within the specified period (which must be at least 5 business days); or (b) you have accepted our offer but not have not taken reasonable action towards settling the debt within the specified time. (which must be at least 5 business days). For more information about your options if you have payment difficulties, refer to your bill, visit our website or call our customer service centre. If we wish to disconnect your gas supply because you fail to give us or the network operator access to the premisesmeter, we will: (i) only disconnect you if you have denied access for the purposes of reading the (ii) giveonly disconnect you a if each time access was denied we gave you 5 business days notice in writing: (1) advising you of the next date or timeframe of a scheduled meter reading at the premises; and (2) requesting access to the meter at the premises each time access was deniedfor the purpose of the scheduled meter reading; and (3) advising you of our ability to arrange disconnection if you fail to provide access to the meter; and
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