The Client must. (a) keep an up to date copy of configuration files or other relevant information for all Configuration Items and provide a copy to NTT when requested; (b) keep an up-to-date copy of any Software and provide a copy to NTT when requested; (c) provide NTT with access to the Site and the Configuration Items where and when needed in relation to an Incident or Request; and (d) advise NTT of changes to any of the Client’s nominated escalation contacts within 48 hours of such changes.
Appears in 1 contract
Sources: Support Services Agreement
The Client must. (a) keep an up to date copy of configuration files or other relevant information for all Configuration Items and provide a copy to NTT when requested;
(b) keep an up-to-date copy of any Software and provide a copy to NTT when requested;
(c) provide NTT with access to the Site and the Configuration Items where and when needed in relation to an Incident or Request; and
(d) advise NTT of changes to any of the Client’s 's nominated escalation contacts within 48 hours of such changes.
Appears in 1 contract