The Bank is obliged to. 13.5.3.1. Based on the Client notification of change of telephone number, loss of mobile phone and/or SIM card by verbal (telephone), written notice or Bank’s remote service channel (Internet Banking, Mobile Banking) communication to ensure the suspension of SMS banking services, until the Bank receives the application of the client requesting to restore the service. In case of submission of a verbal (telephone) application to the Bank by the Client, the Client shall be identified in accordance with the procedures established by Article 14 of this Agreement, through pre-selected questions by the Bank and/or in any other form specified by the Bank.
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