Test Turnaround Time Clause Samples

Test Turnaround Time a. The completed test turnaround time is fourteen (14) calendar days or less for all completed test results, from the date the last DNA sample was received by the Testing Contractor to the date the Department Service Center receives the certified hard-copy completed test results. b. Failure of the Contractor to maintain an average completed test turnaround time of fourteen (14) calendar days or less during any calendar quarter may require, at the discretion of the Department, a proposed “Corrective Action Plan” submitted by the Contractor to the Department’s Contract Manager for review and approval (in Microsoft Word and/or Excel format) that would rectify the problem. c. The Contractor is expected to maintain an average completed test turnaround time within the Performance Accountability Measure standard in all instances, including periods of delay attributed to postal difficulties, unless by severe acts of nature or war. d. If more than ten (10) completed test results each month in a calendar quarter do not meet the completed test turnaround time requirement, the Department may request a “Corrective Action Plan” from the Contractor, unless the Contractor emailed the Department’s Contract Manager and/or designee in advance, requesting an extension of turnaround time, and thereafter received approval. e. Requests for extensions of completed test turnaround time shall be e-mailed by the Contractor no less than one (1) business day, in advance of the fourteen (14) calendar day turnaround time to the Department’s Contract Manager and/or designee. The Department shall thereafter promptly respond by email to the Contractor to its request for an extension of time. Extension time approvals from the Department must be included with monthly invoicing documentation provided by the Contractor to the Department Contract Manager and Invoice Processor to enable payment for exceptions. If not provided, any billed item that exceeds the required fourteen (14) day completed test turnaround time will not be paid. [See also “Performance Accountability Measure #1” in the PAMS Section 3.2.18 as well as the “Invoice Procedures” Section 3.2.21.]