Common use of Test Environment Access Clause in Contracts

Test Environment Access. Supplier will provide AT&T with access to a staging area for new product release within [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. Supplier will provide AT&T with access to a Staging area for routine maintenance releases [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. [* * *] Supplier’s Technical Support offering provides the following response times (SLA’s) based on the severity of the submitted issue: Response Times for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to the table below. [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *]