Test Environment Access Sample Clauses

Test Environment Access. Supplier will provide AT&T with access to a staging area for new product release within [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. Supplier will provide AT&T with access to a Staging area for routine maintenance releases [* * *] prior to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. [* * *] Supplier’s Technical Support offering provides the following response times (SLA’s) based on the severity of the submitted issue: Response Times for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to the table below. [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *] [* * *]

Test Environment Access. Supplier will provide AT&T with access to a staging area for new product release or routine maintenance releases within [* * *] prior for Connected Cloud and [* * *] prior for BYOD Portal to any official go-live in a production environment. This will allow AT&T support resources to test and become familiar with any new functionality introduced in the new release in advance of their customers accessing the new features. Maintenance shall be performed during the following defined maintenance windows: mid-night to 3AM Eastern Monday through Friday or 1PM — 4PM ET Saturday through Sunday for US based customers. International Customers to be negotiated. For emergency maintenance, Supplier shall notify AT&T as soon as possible. The method of notification should be through the following e-mail distribution list: [* * *] and should include the requested information and appropriate Supplier contacts. AT&T help desk or service desk will be responsible for notifying AT&T managed customers of any planned maintenance. Supplier shall notify AT&T of any service interruptions within [* * *] of becoming aware of the service impact. Notification should be made via e-mail to the distribution list ([* * *]) and include the following:  Description of the Outage  Estimated Time to Repair; if known  MobileIron Case Number  Outage Bridge Phone Number and Pin; if applicable (not applicable to Content Security Service) AT&T shall optionally initiate a bridge for any outage lasting longer [* * *], in order to keep informed real-time of resolution status. Request to join bridge will be sent to Supplier via email to duty manager. If no response from duty manager within [* * *], AT&T will call the MobileIron Tech Ops On-call at the number specified in the Ticket Escalation Path. MobileIron shall provide outage updates via the AT&T e-mail distribution list every [* * *] until resolved. The MSS ASD will maintain responsibility for customer notification and ongoing communication. shall provide a preliminary root cause analysis of the service interruption within [* * *] of resolution with a final root cause analysis within [* * *] of resolution. Supplier’s Technical Support offering provides the following response times (SLA’s) for tickets escalated in accordance with the procedures set forth in this document based on the severity of the submitted issue: Response Times and Status Update Interval for Severity 1, Severity 2, Severity 3 and Severity 4 should be according to the table belo...