Common use of TERMINATION ASSISTANCE PERIOD Clause in Contracts

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 of this Contract Schedule 10, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers obligations under paragraph 7.1.3 of this Contract Schedule 10, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 4 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

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TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 132.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 133.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3133.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 133.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 133.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Change Control Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 4 contracts

Samples: Local Authority Software Applications Call Off Terms, Agreement, data.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 117.1 of this Contract Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3118.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers obligations under paragraph 7.1.3 118.1.3 of this Contract Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 3 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 117.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3118.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 118.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 3 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 117.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3118.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 118.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 118.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 3 contracts

Samples: assets.crowncommercial.gov.uk, www.whatdotheyknow.com, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 118.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 119.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3119.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 119.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 119.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 3 contracts

Samples: www.contractsfinder.service.gov.uk, data.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer Contracting Authority may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer Contracting Authority pursuant to paragraph 6.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer Contracting Authority any reasonable assistance requested by the Customer Contracting Authority to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer Contracting Authority and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the CustomerContracting Authority; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the CustomerContracting Authority's request and on reasonable notice, deliver up-to-date Registers to the CustomerContracting Authority. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the CustomerContracting Authority, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the CustomerContracting Authority's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier’s ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 2 contracts

Samples: Framework Agreement, www.hcpc-uk.org

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 31.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 32.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.332.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 32.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 32.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 2 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 122.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3123.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 123.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 2 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 9.17 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 9.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.39.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 9.20.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 9.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 2 contracts

Samples: assets.crowncommercial.gov.uk, assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer Authority may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer Authority pursuant to paragraph 6.1 of this Contract Schedule 10Paragraph 6.1, provide the Termination AssistanceServices; in addition to providing the Goods and/or Services and the Termination AssistanceServices, provide to the Customer Authority any reasonable assistance requested by the Customer Authority to allow the Goods and/or Services to continue without interruption following the Partial Termination, termination or expiry of this Contract Agreement and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer Authority and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 Paragraph 6.3(b) without additional costs to the CustomerAuthority; provide the Goods and/or Services and the Termination Assistance Services at no detriment to the Service Level Target Performance MeasuresLevels, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3Paragraph 6.5; and at the CustomerAuthority's request and on reasonable notice, deliver up-to-date Registers to the CustomerAuthority. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 of this Contract Schedule 10Paragraph 6.3(c), if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 Paragraph 6.3(b) without additional costs to the CustomerAuthority, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance Services or the Exit Plan shall be subject to the Variation Change Control Procedure. If the Supplier demonstrates to the CustomerAuthority's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist Services during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Target Performance Measure(sLevel(s), the Parties shall vary the relevant Service Level Target Performance Measure(sLevel(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: Model Agreement

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 12.17 of this Contract Lease Agreement Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract Lease Agreement and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 12.20.2 of this Contract Lease Agreement Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.312.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 12.20.3 of this Contract Lease Agreement Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 12.20.2 of this Contract Lease Agreement Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: Lease Agreement

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 Error: Reference source not found of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 Error: Reference source not found of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer Authority and/or Customer, as applicable, may require, the Supplier shall: continue to provide the Goods and/or service provision under the Commercial Agreement and the Services under the Enabling Agreement (as applicable) and, if required by the Customer Authority and/or Customer, as applicable, pursuant to paragraph 6.1 of this Contract Schedule 10Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer Authority and/or Customer, as applicable, any reasonable assistance requested by the Authority and/or Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract Commercial Agreement or Enabling Agreement, as applicable, and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or service provision under the Commercial Agreement and the Services under the Enabling Agreement to the Authority, Customer and/or its Replacement Supplier, as applicable; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 (b) of this Contract Schedule 10 without additional costs to the Authority and/or Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Authority’s and/or Customer's 's, as applicable, request and on reasonable notice, deliver up-to-date Registers to the Authority and/or Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 7.1(c) of this Contract Schedule 10Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 7.1(b) of this Contract Schedule 10 without additional costs to the Authority and/or Customer, as applicable, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Authority’s and/or Customer's 's, as applicable, reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: Commercial Agreement

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or and Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or and Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or and Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or and Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or and Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or and Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods Products and/or Services (as Services(as applicable) and, if required by the Customer pursuant to paragraph 6.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods Products and/or Services and Servicesand the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods Products and/or Services to Servicesto continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods Products and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods Products and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods Products and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.webuat.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 95.17 of this Contract Schedule 10Call-Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call-Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 95.20.2 of this Contract Call-Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.395.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 95.20.3 of this Contract Schedule 10Call-Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 95.20.2 of this Contract Call-Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 23.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 24.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.324.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 24.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 24.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: www.whatdotheyknow.com

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 12.17 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 12.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.312.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 12.20.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 12.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 119.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 120.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3120.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 120.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 120.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

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TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 22.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 23.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.323.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 23.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 23.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: www.contractsfinder.service.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 47.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 48.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.348.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 48.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 48.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services and delivery of purchased Goods (as applicable) and, if required by the Customer pursuant to paragraph 6.1 5.17 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and delivery of purchased Goods and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services and delivery of purchased Goods to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services and delivery of purchased Goods to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 5.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and delivery of purchased Goods and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.35.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 5.20.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 5.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and delivery of purchased Goods and provision of the Termination Assist Assistance during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 109.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 110.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3110.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers obligations under paragraph 7.1.3 110.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 110.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: www.contractsfinder.service.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 82.17 of this Contract Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 82.20.2 of this Contract Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.382.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers obligations under paragraph 7.1.3 82.20.3 of this Contract Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 82.20.2 of this Contract Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 of this Contract Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers obligations under paragraph 7.1.3 of this Contract Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: www.contractsfinder.service.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 112.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 113.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3113.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 113.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 113.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods Products and/or Services (as Services(as applicable) and, if required by the Customer pursuant to paragraph 6.1 122.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods Products and/or Services and Servicesand the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods Products and/or Services to Servicesto continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods Products and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods Products and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3123.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 123.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods Products and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 87.17 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 87.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.387.22; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 87.20.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 87.20.2 of this Contract Call Off Schedule 10 9 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 44.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 45.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.345.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 45.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 45.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Change Control Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: Local Authority Software Applications Call Off Terms

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer Authority may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer Authority pursuant to paragraph 6.1 of this Contract Schedule 105.1, provide the Termination AssistanceServices; in addition to providing the Goods and/or Services and the Termination AssistanceServices, provide to the Customer Authority any reasonable assistance requested by the Customer Authority to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Contract Agreement and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer Authority and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 5.3.2 without additional costs to the CustomerAuthority; provide the Goods and/or Services and the Termination Assistance Services at no detriment to the Service Level Target Performance MeasuresLevels, save to the extent that the Parties agree otherwise in accordance with paragraph 7.35.5; and at the CustomerAuthority's request and on reasonable notice, deliver up-to-date up‑to‑date Registers to the CustomerAuthority. Without prejudice to the Suppliers Supplier's obligations under paragraph 7.1.3 of this Contract Schedule 105.3.3, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 of this Contract Schedule 10 5.3.2 without additional costs to the CustomerAuthority, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance Services or the Exit Plan shall be subject to the Variation Change Control Procedure. If the Supplier demonstrates to the CustomerAuthority's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist Services during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Target Performance Measure(sLevel(s), the Parties shall vary the relevant Service Level Target Performance Measure(sLevel(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: www.highland.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer pursuant to paragraph 6.1 122.1 of this Contract Schedule 10Call Off Schedule, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer any reasonable assistance requested by the Customer to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3123.3; and at the Customer's request and on reasonable notice, deliver up-to-date Registers to the Customer. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 123.1.3 of this Contract Schedule 10Call Off Schedule, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 123.1.2 of this Contract Call Off Schedule 10 without additional costs to the Customer, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the Customer's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist Assistance during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier's ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: assets.crowncommercial.gov.uk

TERMINATION ASSISTANCE PERIOD. Throughout the Termination Assistance Period, or such shorter period as the Customer Contracting Authority may require, the Supplier shall: continue to provide the Goods and/or Services (as applicable) and, if required by the Customer Contracting Authority pursuant to paragraph 6.1 107.1 of this Contract Call Off Schedule 109, provide the Termination Assistance; in addition to providing the Goods and/or Services and the Termination Assistance, provide to the Customer Contracting Authority any reasonable assistance requested by the Customer Contracting Authority to allow the Goods and/or Services to continue without interruption following the termination or expiry of this Call Off Contract and to facilitate the orderly transfer of responsibility for and conduct of the Goods and/or Services to the Customer Contracting Authority and/or its Replacement Supplier; use all reasonable endeavours to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 108.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the CustomerContracting Authority; provide the Goods and/or Services and the Termination Assistance at no detriment to the Service Level Performance Measures, save to the extent that the Parties agree otherwise in accordance with paragraph 7.3108.3; and at the CustomerContracting Authority's request and on reasonable notice, deliver up-to-date Registers to the CustomerContracting Authority. Without prejudice to the Suppliers Supplier’s obligations under paragraph 7.1.3 108.1.3 of this Contract Call Off Schedule 109, if it is not possible for the Supplier to reallocate resources to provide such assistance as is referred to in paragraph 7.1.2 108.1.2 of this Contract Call Off Schedule 10 9 without additional costs to the CustomerContracting Authority, any additional costs incurred by the Supplier in providing such reasonable assistance which is not already in the scope of the Termination Assistance or the Exit Plan shall be subject to the Variation Procedure. If the Supplier demonstrates to the CustomerContracting Authority's reasonable satisfaction that transition of the Goods and/or Services and provision of the Termination Assist during the Termination Assistance Period will have a material, unavoidable adverse effect on the Suppliers Supplier’s ability to meet one or more particular Service Level Performance Measure(s), the Parties shall vary the relevant Service Level Performance Measure(s) and/or the applicable Service Credits to take account of such adverse effect.

Appears in 1 contract

Samples: Framework Agreement

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