Common use of Telephone Marketing and Technical Support Clause in Contracts

Telephone Marketing and Technical Support. ArthroCare shall provide a reasonable level of telephone marketing and technical support to employees of Collagen who have been trained by ArthroCare and/or customers of Collagen to answer Collagen's questions related to Licensed Products. ArthroCare agrees to inspect any Licensed Product delivered by Collagen and to report within reasonable time whether repair is possible and the materials, time and cost necessary for such repair. Upon Collagen's request, ArthroCare shall use best efforts to repair the Licensed Product. This repair shall be at Collagen's cost (including shipping expenses) unless such repair falls under ArthroCare's limited warranty in section 11. 1. All such warranty repairs and all service or maintenance repairs shall be performed to meet and conform to current or latest revisions of the product specifications.

Telephone Marketing and Technical Support. ArthroCare shall provide a reasonable level of telephone marketing and technical support to employees of Collagen who have been trained by ArthroCare and/or customers of Collagen to answer Collagen's ’s questions related to Licensed Products. ArthroCare agrees to inspect any Licensed Product delivered by Collagen and to report within reasonable time whether repair is possible and the materials, time and cost necessary for such repair. Upon Collagen's ’s request, ArthroCare shall use best efforts to repair the Licensed Product. This repair shall be at Collagen's ’s cost (including shipping expenses) unless such repair falls under ArthroCare's ’s limited warranty in section 11. 111.1. All such warranty repairs and all service or maintenance repairs shall be performed to meet and conform to current or latest revisions of the product specifications.