Technical Support Policy Sample Clauses
A Technical Support Policy clause defines the terms and conditions under which technical assistance is provided to users or customers. It typically outlines the scope of support services, such as the types of issues covered, hours of availability, response times, and channels for requesting help (e.g., email, phone, or online portal). By clearly specifying the support framework, this clause ensures that both parties understand their responsibilities and expectations, reducing misunderstandings and helping to resolve technical issues efficiently.
Technical Support Policy. We may change, discontinue, or add to the Technical Support Policy or Technical Support plans from time to time upon notice to you.
Technical Support Policy. We will use commercially reasonable efforts to provide you with technical support in accordance with our Technical Support Policy, based on the Technical Support plan that you select. You can add a Technical Support plan to your account by selecting the appropriate plan via the Predix Site or in applicable Order Documents. Some Technical Support plans require commitment to a specific plan term. You may not change or cancel a Technical Support plan commitment prior to the expiration of such plan term, except if you terminate this Agreement, in accordance with its terms and conditions. Technical Support plans having a term commitment will automatically renew for additional plan terms, unless you give us written notice, at least ninety (90) days prior to the renewal date, of your intention to cancel or change Technical Support plans.
Technical Support Policy. GE will use commercially reasonable efforts to provide Partner with technical support for the APIs.
Technical Support Policy. Current will use commercially reasonable efforts to provide Partner with technical support for the APIs.
Technical Support Policy. GE may change, discontinue or add to the Technical Support Policy or Technical Support plans from time to time upon notice to Partner.
Technical Support Policy. Our support contract includes telephone, web and email support by a dedicated technical support team. • Customers who purchase DDM Support will be supported on two versions prior to the latest release. • Customers are responsible for ensuring that their software is regularly upgraded to a supportable version. • Customers who are unable to upgrade should read Customer Responsibilities below. • Unlimited telephone support with trained personnel (09.00 to 17.00 GMT Monday to Friday) • Telephone response goal within four business hours • Support Call Logging & Tracking • Escalation Plan for support calls • Annual Support start and expiry date • An itemised list of all supported Software* • Administration of Customer Contracts • Suitable upgrade plan, depending on level of support purchased** • Standard, proactive email notifications • Online problem status • User forums/groups * No products other than those listed on your schedule are covered by this arrangement. **Additional assistance for the installation of products will be charged at consultancy rates.